Customer Service Supervisor

Join the Campbell and George team.

Campbell and George are looking for hospitality leaders who are passionate about making a difference to the everyday experience of their peers and customers!

As a Customer Service Supervisor at Campbell and George, you will work collaboratively with venue management to provide guidance and support to your team and quality service to patrons. You will play a key role in overseeing, leading and coaching the team to deliver exceptional and consistent customer service.

What you’ll do

·        Oversee and maintain the high standards of the venue

·        Provide exceptional customer service, engaging with staff, members and guests to build rapport and ensure high levels of satisfaction

·        Lead a dedicated team and maintain a “lead from the front” approach

·        Identify areas for improvement & provide direct feedback and guidance to the team

·        Work a rotating roster consisting of days, nights and weekends

·        Possess exceptional communication skills to liaise effectively with your team, management and patrons, while confidently managing cash-handling duties and completing accurate operational reporting

What you’ll bring

·        Previous experience in a supervisory or team leader role, ideally within hospitality, gaming, or a similar customer-facing environment

·        A genuine passion for customer service, with the ability to build rapport and create a positive experience for members and guests

·        Strong leadership and coaching skills, with the confidence to guide, motivate and get the best out of your team

·        Excellent verbal and written communication skills, with the ability to liaise effectively across all levels of the venue

·        Accuracy and attention to detail when it comes to cash-handling and completing operational or reporting tasks

·        Flexibility to work a rotating roster, including days, nights and weekends, to suit the needs of the business

·        A proactive, solutions-focused mindset, with the ability to identify issues early and follow through on improvements

Why Campbell and George?

At Campbell and George, we’re passionate about delivering exceptional dining experiences. When you join us, you’ll enjoy:

·        Opportunities to grow: Develop your skills and advance your career in a supportive environment.

·        Team culture: Work alongside a talented and collaborative team.

·        Perks and benefits: Enjoy discounted staff meals, gym memberships at Vikings 24/7 Fitness, free parking, and access to our Employee Assistance Program.

·        We are proud supporters of local sporting groups and contribute to groups within the wider community.

·        We care for our people and environment, and are proud recipients of awards for innovation, training and environmental excellence.

Submit your application now

The successful applicant will need Australian working rights and will be subject to a National Police History Check. We are an equal opportunity employer and are committed to fostering diversity and inclusion in the workplace.