Technical Support Specialist (TSS) – Dairy Automation

Company Description

At Lely, we believe in a sustainable, profitable, and enjoyable future for farming. Our mission is to make farmers’ work easier while ensuring animal welfare and improved productivity. Lely is an international family-owned business with its headquartered in Maassluis, the Netherlands. From our head office, we work closely with nine clusters, each responsible for a group of countries. These clusters oversee several countries within a specific region, facilitating the coordination and management of local activities.

In addition, we collaborate with over 200 franchise partners worldwide. These Lely Centers are responsible for the sales and service of our solutions. We are looking for a Technical Service Specialist for our Lely Cluster in Australia and New Zealand.

Job Description

Lely is a global leader in robotic solutions for the dairy industry. Through innovative systems such as the Lely Astronaut automatic milking system, Lely continues to shape the future of farming by improving efficiency, animal welfare, and farm sustainability.

We are seeking a professional and highly capable Technical Services Support person to strengthen our regional support structure and ensure technical excellence across our Lely Centre network. This role plays a critical part in maintaining high service standards, supporting technicians, and driving continuous improvement in system performance.

The Role

As Technical Services Support, you will be responsible for:

• Providing advanced technical support and to Lely Centres and field technicians
• Assisting with installation, commissioning, and optimisation of Lely robotic systems
• Diagnosing and resolving complex mechanical, electrical, and software issues
• Supporting system start-ups and performance optimisation on farm
• Coaching and mentoring technicians to build service capability and consistency
• Auditing installations to ensure compliance with Lely standards and specifications
• Delivering structured feedback on system performance and improvement opportunities
• Contributing to service planning and continuous improvement initiatives

This is a dynamic role requiring strong technical competence, sound judgement, and a solutions-driven mindset.

Qualifications

You are an experienced dairy or agricultural technician who understands the day-to-day realities of dairy farming and has hands-on experience working with milking systems or automation technology. You are now looking to take the next step in your career supporting a wider network, tackling more complex technical challenges, and contributing to innovation in dairy automation.

To be successful in this role, you will demonstrate:

• Strong mechanical and electrical diagnostic capability
• Experience with automation, robotics, or agricultural equipment (highly regarded)
• A structured and methodical approach to troubleshooting
• The ability to work independently while supporting a broader team
• Clear and confident communication skills, with the ability to train and guide others
• A genuine interest in agricultural innovation and technology

Additional Information

• The opportunity to work with industry-leading robotic technology
• Ongoing technical training and professional development
• A collaborative and forward-thinking team environment
• Competitive remuneration package including vehicle
• The opportunity to make a measurable impact on farm productivity and service performance

If you are a technically driven professional seeking to contribute at a higher support level within an innovative agricultural organisation, we welcome your application.