Business Banking Support Officer

We are seeking a proactive and highly organised Business Banking Support Officer to support our team on a 12 month contract. This is an excellent opportunity for someone with banking or financial services experience who enjoys building relationships, providing exceptional service and supporting lending and business development activities. 

About the Role

As the first point of contact for the Business Banking team, you will play a critical role in ensuring the smooth day-to-day operation of the department while supporting Relationship Managers, Business Development Managers and Business Banking clients. 

Your responsibilities will include:

• Managing a small portfolio of business banking clients

• Assisting with business lending administration, annual reviews and loan submissions

• Supporting broker accreditation, commission payments and broker enquiries

• Handling customer and broker enquiries via phone and email

• Preparing correspondence, reports and documentation

• Maintaining accurate referral, pipeline and portfolio reporting

• Opening accounts, gathering documentation and coordinating customer requests

What You'll Bring

• Previous customer service experience within banking or financial services

• Knowledge of banking deposit and lending products, policies and processes

• Strong organisational, planning and time management skills

• Excellent written and verbal communication skills

• High attention to detail and a commitment to quality outcomes

• The ability to manage competing priorities and meet service level expectations

• Lending experience and an understanding of viable lending proposals would be highly regarded

About IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.   

As an award-winning Bank and an Employer of Choice for Gender Equality, IMB offers some benefits such as:

• Great training and onboarding 

• Genuine career pathways and opportunity to accelerate your skills and experience 

• A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including designated wellbeing days

• Friendly and professional team environment

• Product concessions

• Purchased annual leave

Apply now by following the prompts.  For more information contact Madison Ramsay via ••••@imb.com.au  Applications close date 30th August 2026.  (Email applications are unable to be accepted).