Welfare Officer

 We have an exciting opportunity for a motivated individual to step into the role of Welfare Officer at Indie College in Narre Warren on a Fixed Term - Full Time contract until 2 November 2027. This position is designed for an individual who is looking to develop their skillset in the youth and community services space. In this role, you will work closely with the Senior Welfare Officer, Area Manager, and Lead Coach to support students’ holistic welfare needs while investing in your own professional development. This role provides opportunities for professional development and learning, allowing this role to be a stepping stone for growth within Indie and the broader community.

About Indie College:
Indie College is a not-for-profit Registered Training Organisation (RTO) that delivers nationally recognised training. 

Indie College supports young people and adults to re-engage back into education who may have disengaged or are impacted by a variety of personal or health circumstances. We explore individual goals related to pathways back into school, employment or further accredited training, whilst assisting the development of Language, Literacy and numeracy skills and building confidence.

Indie courses are delivered in either one-on-one, small or large group settings.

Our shared mission is to respond to the learning needs of Australian communities in a positive manner, underpinned by strong corporate governance and financial management. Our core values of Respect, Innovation, Self Development, and Teamwork underpin every aspect of our work.

Core Workplace Objectives:

• Assist in the monitoring of and support the holistic wellbeing and welfare needs of the students.
• Ensure students receive the social and emotional support required to develop knowledge, understanding and skills that support learning, positive behaviour and constructive social relationships.

Key Responsibilities:
As a Welfare Officer, you will:

• Assist in the enrolment process, including but not limited to, following up enrolment enquiries, undertaking the enrolment interview, completing the required enrolment paperwork, collecting relevant reports and documentation to accompany the enrolment paperwork.
• Ensure student files are compliant and complete with all relevant documentation.
• Assist in the development and implementation of structured welfare programs for students under the guidance, of the Lead Coach/Line Manager and Senior Welfare Officer.
• Performing administrative duties related to student enrolments.
• Act as a contact person for enrolment enquiries.
• Liaise with external services, parents, guardians, and stakeholders to ensure a smooth enrolment transition for potential students.
• When requested, participate in general activities and/or assist with classroom activities to support students (under the direction of the Senior Welfare Officer or Trainer).
• Interact with students using approved youth development techniques.
• Ensure compliance with relevant policies and regulations of Indie Education, including but not limited to Child Safety aligned to State legislation.
• Attend company professional development and employee meetings regularly as required.
• Maintain procedural adherence and protocols in the data recording of student case notes.
• Other duties as required in support of students and enrolments.

For this position, applicants must:

• Relevant State Working with Children Check.
• Annual National Police Check (issued in the 3-months prior to appointment).
• Current and valid Driver Licence.
• A certificate qualification in Youth Work, Community Services, or other related discipline.

Benefits of Indie:

• As a registered Public Benevolent Institution (PBI), we offer access to tax effective packaging via Maxxia: up to $15,900 per (FBT) year (plus up to $2,650 for meals & entertainment) to significantly boost your take-home pay!
• 15 days of paid personal leave, plus comprehensive paid parental leave provisions.
• Annual professional development allocation and study time during work hours.
• Unlimited access to a complimentary wellness program via Sonder for both you and your immediate family, featuring confidential, professional counselling, diverse mental health resources, and broader wellbeing initiatives designed to support personal and family resilience.
• Travel opportunities to visit other sites across Australia.
• Fixed Term - Full time position, Monday to Friday.
• Uniform, laptop and mobile phone provided.
• Large national organisation with internal mobility opportunities.

Remuneration:

• Level 3 (Indie Education Enterprise Agreement 2026 - 2029) $80,364 per annum, plus superannuation.

Ready to Apply:

• Submit your application via SEEK’s ‘Apply’ button, which will redirect you to Indie College's recruitment portal.
• For any enquiries please contact Joshua Baron, Welfare Manager, via email: ************@indie.edu.au.
• Please apply by 1 October 2026. Applications will be reviewed upon submission. Interviews and appointment may occur prior to close date. 

Commitment to Safety & Inclusion:
Indie Education is proud to be a child-safe organisation committed to the safety, wellbeing and inclusion of all students. Applicants should familiarise themselves with our child safety policy, code of conduct, and commitment to child safety, available on our website.

Indie embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.