People & Capability Business Partner

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Flexible and hybrid working arrangements
• Location: Open to Melbourne (Melbourne Office or Dandenong Office) or Adelaide
• Opportunities to lead meaningful people projects
• Supportive and collaborative P&C team environment
• Ongoing professional development and career growth
• Access to employee wellbeing and recognition programs
• The opportunity to influence positive workplace culture

Make an impact at Serco

We're looking for an experienced People & Capability Business Partner to join our team. In this role, you'll partner with leaders across a complex and evolving operational environment, providing both strategic and hands on people support. You'll play a key role in building leadership capability, managing complex employee relations matters, driving people initiatives, and contributing to continuous improvement projects that enhance organisational performance. Working within a matrix structure, you'll balance business, contract and client priorities while helping leaders create positive, high performing teams.

As a People & Capability Business Partner in the People & Capability team, you'll make a positive impact by:

• Partnering with leaders to build capability, confidence and effective people leadership practices.
• Coaching managers through complex employee relations matters, grievances and performance conversations.
• Supporting the delivery of people initiatives, projects and organisational change activities.
• Analysing workforce trends and people metrics to identify opportunities for improvement.
• Collaborating with stakeholders across the business to deliver integrated people solutions.
• Driving continuous improvement initiatives that enhance employee experience and business outcomes.

Serco is a place for you

You could be a great fit if you have:

• Extensive HR Business Partnering experience within complex, operational environments.
• Strong employee relations experience managing high volumes of complex casework.
• Demonstrated ability to coach, influence and build capability in leaders at all levels.
• Experience balancing competing priorities within a matrix or multi-stakeholder environment.
• A collaborative, approachable and team focused working style with strong relationship building skills.
• A continuous improvement mindset with experience delivering people projects and initiatives.

We're particularly interested in someone who thrives in a busy environment, enjoys variety, and can adapt as priorities evolve. You'll be a trusted partner who is comfortable navigating different stakeholder expectations, building leader capability, and contributing to a supportive, high performing team culture.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.

Impact a better future at Serco.