Customer Support & Scheduling Administrator

About the role

We are seeking a highly organised and detail-oriented Customer Support & Scheduling Administrator to join our team. In this pivotal role, you will register new jobs within strict KPI timelines, coordinate bookings, support day-to-day operations, and deliver exceptional customer service to clients and customers. As the first point of contact, you will work closely with our team in a fast-paced environment, ensuring schedules, communications, and administrative tasks are managed efficiently and accurately. This is a full-time position based in our Gold Coast office, working Monday to Friday.

About you

• Experience in the insurance, building, or restoration industry is desirable but not essential

• Confident and professional phone manner with strong written communication skills

• Exceptional attention to detail and the ability to multitask effectively

• Comfortable managing competing priorities in a fast-paced environment

• Strong computer and administrative skills

• Proactive and reliable, with a natural ability to follow up and take initiative

Benefits

• Permanent, full-time role with predictable Monday to Friday hours (8:30am–5:00pm)

• Modern Gold Coast office with onsite parking and easy access from the M1

• Above Award Rates: $70,000 per annum + Superannuation

If you are a customer-focused professional who enjoys coordinating schedules, supporting operations, and contributing to a positive team environment, we would love to hear from you.