Coordinator Client Engagement

Coordinator Client Engagement 

Fixed Term Part-Time (up to 32 hours per week, until 31 August 2027) 

Who is Mpower? 

Mpower is a well-established, accredited not-for-profit community-based organisation serving South West Victoria. Since our founding in 1975, we have evolved from a small voluntary service into a dynamic agency employing over 95 staff and supporting more than 1,200 families across the region. 

With nearly a decade of experience delivering services under the National Disability Insurance Scheme (NDIS), Mpower has continually adapted to meet the needs of our community. Our diverse range of clinical and support services has grown in response to ongoing sector changes and opportunities, cementing our reputation as a leader in creating positive, lasting outcomes for individuals and families. 

The Role 

We are seeking an experienced and proactive Coordinator Client Engagement to lead Mpower's client engagement and intake function in a fixed-term position until 31 August 2027. 

This is a practical, hands-on coordination role that combines client engagement, team leadership and service growth. You will coordinate enquiries, referrals, intake, service matching, waitlists, service agreements and onboarding, while actively undertaking Client Engagement Officer duties as part of the role. 

Working closely with our Disability and Accommodation Services and Therapy Services teams, you will help ensure people receive accurate information and a coordinated pathway from first enquiry to service commencement. You will also build referral relationships, support targeted marketing and community engagement activities, and proactively follow up suitable enquiries. 

About You 

You will be an organised and confident coordinator who combines strong client service skills with practical leadership and a proactive approach to building relationships in the community. 

You will have: 

• Experience in client engagement, intake, service coordination or a similar role within disability, community or human services 
• Demonstrated experience leading employees, coordinating workflow and providing supervision, coaching and feedback 
• Sound knowledge of the NDIS and the responsibilities of a registered NDIS provider 
• Strong communication, organisation and judgement, with the ability to manage competing priorities and sensitive matters 
• Strong relationship-building skills across service teams, participants and referral partners 
• Confidence promoting services and following up prospective participants and referrers 

What We Offer 

We're proud and motivated to be an employer of choice in our local community and are able to confidently offer: 

• Dynamic and vibrant team environment where employee support is a priority 
• Health and wellbeing programs 
• Generous PBI salary packaging options 
• Flexible working environment 
• Opportunities for professional growth and development 
• Meaningful work that contributes to positive outcomes for individuals and families across South West Victoria 

If you would like to discuss this opportunity further, please contact Paul Trounce on (03) •••• •111 or ••••@mpower.org.au. 

Employment terms and conditions are in line with the Social, Community, Home Care and Disability Services Industry Award 2010, with the applicable classification of Social and Community Services Employee Level 5. 

To obtain a copy of the Position Description, please visit the Mpower website: https://www.mpower.org.au/employment/   

Applications close Wednesday 19 August 2026. Applications should include a cover letter, resume and details of two professional referees. Applicants may be shortlisted and interviewed prior to the closing date. 

People from diverse backgrounds are encouraged to apply. Mpower upholds a working environment that is free from discrimination in accordance with Equal Opportunity legislation and is committed to compliance requirements including industry Codes of Conduct and Child Safety Standards.

Appointment is subject to satisfactory NDIS Worker Screening Clearance, Working with Children Check and National Police Check. All applications will be treated in the strictest confidence.