Service Advisor

Cricks Tweed is looking for a customer-focused Service Advisor to join our friendly team in Tweed Heads South. If you, thrive in a fast-paced environment and enjoy building strong relationships with customers, we’d love to hear from you.

About Cricks Tweed

Cricks Tweed is a leading automotive dealership and service provider in Tweed Heads South. For more than 20 years, we’ve built our reputation on delivering quality vehicles, expert servicing and outstanding customer care.

Join us and be part of a successful, customer-focused business where your contribution makes a real difference.

We offer:

• Competitive salary commensurate with experience

• Ongoing training & development – grow your skills and progress your career

• Employee discounts on vehicle servicing and parts for you and your family

• Health & wellbeing program, including gym memberships and healthcare benefits

• A positive, team-oriented culture that respects work–life balance

• A long-established dealership with over 20 years serving the Tweed Heads community

About the role

As a Service Advisor, you’ll be the key link between our customers and our workshop team. You’ll provide an outstanding customer experience from initial booking through to vehicle handover.

Your responsibilities will include:

• Greeting customers, identifying their service needs and explaining repair options and pricing

• Preparing accurate repair estimates and service documentation

• Coordinating with our technicians to ensure efficient and timely completion of all work

• Keeping customers updated on the status of their vehicle in a clear and transparent way

• Maintaining detailed records of customer interactions, service history, parts and labour

• Proactively recommending additional services to improve vehicle performance and longevity

• Helping foster a positive, collaborative environment within the service department

About you

You’re professional, organised and thrive on delivering great service. You enjoy solving problems and can keep your cool when things get busy.

We’re looking for someone who has:

• Minimum 2 years’ experience in a customer-facing role and, whilst automotive experience would be looked upon favourably, it is not considered essential

• Strong communication and interpersonal skills – you’re confident dealing with customers and technicians alike

• Proven problem-solving and conflict resolution abilities

• Confidence using a variety of IT systems

• A genuine passion and commitment to exceptional customer service

• The ability to adapt to changing priorities in a fast-paced workshop environment

Why you’ll love working at Cricks Tweed

At Cricks Tweed, you’re more than just a number. You’ll be joining a supportive, close-knit team where your ideas are heard and your development is taken seriously.

How to apply

If this sounds like the right next step for you, apply now with your resume and a brief cover letter outlining your exceptional customer service experience.

We look forward to welcoming our next Service Advisor to the Cricks Tweed team.