Technical Operations/Executive Assistant

About us 

HealthBright is a large telehealth mental health service with a mission of providing high quality, affordable and accessible services Australia wide. Across our brands Someone.Health, Online Psychologists Australia, Call To Mind, Clear Minds and Mums Matter Psychology our Psychologists and Psychiatrists are industry leaders and dedicated to making a difference. Our goal is to improve the mental health of all Australians.

Your role 

HealthBright are now seeking a passionate Technical Operations/Executive Assistant to join our expanding remote team in a full time work from home role. Working closely with our Chief Technology Officer, this position will help coordinate releases, investigate issues, support our clinicians and manage communication between Technology and Operations—giving the development team more space to focus on building our products. We are looking for a friendly team member who loves what they do, is very tech-savvy and effective working autonomously/remotely. This role can be based anywhere across Australia, however you would need to be comfortable aligning to AEST.

Your key responsibilities will include: 

• Prepare and communicate technical releases, known issues, supporting documentation/guides and priorities across departments

• Test weekly software releases and document any issues

• Support clinicians and team with technical problems and queries

• Gather, investigate and document reported issues before passing them to the right person, tracking follow-up and priorities

• Act as the main coordination point between Technology and Operations

• Identify recurring issues and help improve processes, guides and training

• Manage scheduling, meetings and communications for the CTO

• Help with the general day-to-day running of the Technology department including department documentation and processes

About you: 

To be the right fit for our role you will be: 

• Highly organised with strong attention to detail and ability to work independently

• A clear and confident written and verbal communicator, able to communicate technical information to non-technical team

• Good at gathering information, identifying key issues and troubleshooting software

• Patient and professional when supporting with technical problems, able to work across clinical, operational and technical teams

• Experienced in technical support, operations, quality assurance or executive assistance

• Experienced with new technologies, including troubleshooting for clients – Healthcare and Practice Management Systems would be an advantage

• Able to handle confidential information appropriately

• Have fast and reliable internet and a secure, quiet home office

• Comfortable working in a dynamic environment with the ability to switch between priorities, processes and needs as required

• No software development experience is needed

If this sounds like the right opportunity for you, please apply via the link.

To learn more about us please visit our website - www.health-bright.com.au or reach out to us directly at *******@health-bright.com.au