Customer Care Representative

About the Company We are a trusted home trade provider in plumbing who pride ourselves on same-day service and upholding quality as we expand interstate. We are seeking an Administration Coordinator to join our Customer Care Team.This is an entrepreneur run business, this role would be suitable for someone who can handle an environment that is constantly changing and evolving. If you have valuable life experience, you're switched on, have a great 'can do' attitude and can handle difficult conversations, please apply!
About the RoleConduct after-care calls and promote client retentionCompose reports for client insurance and reimbursementsInvestigate and understand client issues of contentionAddress concerns of complaints and pricing objections and negotiate with the client to ensure dispute is resolved and settledMaintain accounts receivable by contacting outstanding debtsHelp improve current quality management systems to ensure and promote customer satisfactionIdentify systemic issues and raise compliance concernsTrain Customer Service Team to address complaints and improve client experienceProvide call and scheduling relief for Customer Service TeamBrand managementAd hoc call centre support
Key Competencies Proven experience in client dispute resolution preferably within the Trade Service industry2 years minimum in debt recoverySwitched on and flexible 'can do' attitudeHigh work ethicStrong analytical and organisational skills with great attention to detailProfessional, personable and adaptive phone mannerConfident commercial acumenAstute in business practices and risk consciousResilient disposition to bounce back from difficult conversationsAbility to be an advocate for both company and the clientAdvanced computer literacy with advanced Excel skills and ability to learn new systemsThe candidate selected for this role will need to undergo training in our call centre to understand our business. Once you are competent in the call centre, then we will transition you to your role as the Customer Care Specialist.
Whats in it for you Be part of a young and vibrant teamGreat manager and team who will care for youFrequent Training & CoachingOpportunity to grow within a Multi-State Company
If this sounds of interest to you, Apply now!