Administrative Assistant

Administration & Customer Service Coordinator

Location: Cairns, QLD
Position: Full-Time

Coastal Coverings is seeking an organised and motivated Administration & Customer Service Coordinator to join our team.

This is a varied role suited to someone who enjoys working in a fast-paced environment, has excellent communication skills, and takes pride in keeping things organised. You'll be the first point of contact for many of our customers while supporting the day-to-day operations of the business.

About the Role

Your responsibilities will include:

• Managing customer enquiries via phone, email and in person.

• Preparing quotations, invoices and work orders.

• Scheduling jobs and coordinating with the production team.

• Ordering materials and liaising with suppliers.

• Following up customer enquiries, approvals and outstanding invoices.

• Assisting with accounts administration, including payments and reconciliations.

• Maintaining customer records and job documentation.

• Coordinating deliveries, freight and subcontractors where required.

• General office administration and supporting the management team.

Skills & Experience

The ideal candidate will have:

• Previous administration or office coordination experience.

• Experience using Xero for invoicing, accounts receivable/payable and general bookkeeping tasks.

• Excellent written and verbal communication skills.

• Strong organisational and time management abilities.

• High attention to detail and accuracy.

• Experience with Microsoft Office.

• The ability to prioritise multiple tasks and work well under pressure.

• A positive attitude and a strong customer service focus.

What We Offer

• A friendly and supportive team environment.

• A diverse role with no two days the same.

• Opportunities to learn and grow within the business.

• Competitive salary based on experience.

If you're organised, proactive and enjoy working with people while keeping a busy office running smoothly, we'd love to hear from you.