Senior Intake Officer (Identified) - Views, Wishes and Preferences - Multiple Locations

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision-making capacity, and children and young people in the child protection system and other visitable sites. Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity. Please visit the OPG website to learn more.

• Fixed-term temporary until the 31 December 2026, flexible full-time
• Collaborative, supportive team environment
• Brisbane CBD, Ipswich, Cairns or Townsville

Identified role

This role is designated as Identified. Under section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be an Aboriginal person and/or Torres Strait Islander person.

An Aboriginal person and/or Torres Strait Islander person is one who identifies as an Aboriginal person and/or Torres Strait Islander person and either:

• Is of Aboriginal and/or Torres Strait Islander descent; or
• Is accepted as an Aboriginal and/or Torres Strait Islander by the Aboriginal and/or Torres Strait Islander community in which they live.

Applicants to this role may have to provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. Requesting proof of Aboriginal and/or Torres Strait Islander heritage from applicants helps to make sure that this intention is honoured. This may include a signed statutory declaration by the person as outlined in this Evidence of Attribute – Aboriginal and/or Torres Strait Islander Identified Roles.

about the role

Engages with and visits state-wide clients to proactively seek their views, wishes and preferences when the Public Guardian is appointed as their guardian or attorney. This promotes provision of advocacy and decision-making that places at the forefront holistic and person-centred approaches, and optimal service delivery across a range of OPG frontline and service delivery areas.

Key responsibilities:

• Utilise professional and/or clinical experience, knowledge, skills and expertise to effectively engage and build rapport with adults living with impaired capacity, to seek their views, wishes and preferences regarding decisions affecting their lives.
• Develop high-quality reports to share information with frontline service delivery teams to inform structured decision making that is person-centred and promotes and protect adult’s rights and interests.
• Utilise professional and/or clinical experience, judgement, and skills to identify an adult’s preferred communication method, and tailor and implement specific strategies/tools to interact with clients in a way that is compatible and aligned with their preferred communication style.
• Engage with the Principal Intake Officers (Views, Wishes and Preferences) to exchange information and contribute to the advancement and evaluation of the project by compiling data and findings, identifying issues, themes and/or trends, and have input into high-level reports and briefing materials.
• Establish and maintain positive relationships with people with impaired capacity, their families, service providers, advocates, team members, government agencies and other interested stakeholders of guardianship clients, to promote effective working relationships and optimal frontline service delivery.
• Ensure all documentation is appropriately recorded, allowing for accurate and timely record keeping and data storage, including planning intrastate travel.

qualifications and conditions

Possession of a C class driver’s licence is a mandatory requirement for this role, as travel is required to attend meetings, events and visits that are often not accessible by alternative means.

There are no mandatory qualifications required to undertake this role, however formal qualifications or experiences in human services or allied health domains would be highly regarded.

A position description is attached.