Student Support Officer - Training Services - Coffs Harbour - Copy

Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

At ETC, you’ll be welcomed into a caring, purpose driven organisation where our staff feel valued and heard. You will receive supportive leadership, flexible working options and meaningful development to empower you to make a real difference — and to grow while doing it.

We currently have a full-time opportunity for a passionate individual to join our team as a Student Support Officer in our Coffs Harbour Office. 

The Role - A Day in the Life of a Student Support Administration Officer.

As a Student Support Administration Officer you will provide essential support to students, helping them navigate their educational journey and achieve their full potential. The role achieves this by ensuring that all student-related administrative processes across ETC Training sites are accurate, centralised and compliant with RTO Standards, contract requirements and ETC procedures. You will maintain up-to-date and compliant training documentation to support student success and adherence to regulatory guidelines.

Your Key Responsibilities will include;

• Supporting students with enrolment, induction, and course enquiries
• Maintaining accurate student records and documentation
• Scheduling training sessions, assessments, and student events
• Communicating regularly with students and trainers to ensure smooth operations
• Monitoring student progress and assisting with compliance reporting
• Ensuring all processes meet RTO Standards and contract requirements

We are an equal opportunity employer and promote great working conditions. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, mature aged workers and people with disability.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carry out a variety of reference checks including a National Police Check and that a current Blue Card must be provided prior to commencing employment. 

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

Criteria for Success

• Strong attention to detail and organisational skills
• Strong administrative skills
• Excellent written and verbal communication
• Experience with Microsoft Office, LMS & SMS systems
• Ability to work collaboratively in a team environment
• A recent, clear National Police Check
• A current NSW Working With Children Check

Why work for ETC

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;

• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
• Working from home options if applicable to the role
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• Access to the Fitness Passport Program
• 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
• Innovative staff reward and recognition program including paid days off
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offers
• Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!

How to Apply

Click the "Apply Now" button and upload your Resume and Cover Letter to our recruitment portal and complete the online application form.

Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted.

Applications close:

Thursday 30th July 2026 at 11:59pm

Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.

More information

A copy of the Position Description can be viewed here. 

For more information about this role, please contact Hayley Lothian via email at ••••@etcltd.com.au

For more information about ETC please visit https://etcltd.com.au/.

Our Culture

We are an equal opportunity employer and promote great working conditions.  ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email etc.recruitment@etcltd.com.au and we will work with you to meet your specific needs.

Our Ref: RA26132