Home Care Service Advisor

Why join us?

We have a long history of providing exceptional care that empowers older people to live a full life.  When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
• Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
• Referral Bonus Program

The Role – Full-time | Home Care Service Advisor | Merrylands

This role involves regular travel. Flexibility to work across Sydney locations is essential.

Your role as a Home Care Service Advisor is to deliver client-centered services that promote and encompass an excellent standard of care through assessment, advice, and application across all Southern Cross Care (SCC) Home Support Programs

This role is pivotal in ensuring that clients' physical, clinical, emotional, and spiritual needs are met holistically. Additionally, the role involves maintaining comprehensive client and business documentation, including incidents management, care notes, and plans, to support high-quality care and compliance.

 The Home Care Service Advisor will work closely with Home Care Employees, the Quality team, and Allied Health professionals to ensure a coordinated and comprehensive approach to client care. This collaboration is essential for delivering high-quality, holistic care and achieving the best possible outcomes for SCC clients. 

What You’ll Be Doing

• Conduct SCC client assessments, care planning and reviews to ensure high-quality, person-centred home care services.
• Coordinate service delivery, referrals and stakeholder communication to support positive client outcomes and independence.
• Manage client funding, budgets and resources in line with Home Care Program requirements and organisational guidelines.
• Maintain accurate documentation, ensure compliance with aged care standards, and support quality improvement initiatives.
• Build strong relationships with clients, families and team members while delivering exceptional customer service and professional support.