Medical Administration Lead

Lead a great front-of-house team in a busy, growing healthcare environment where patient experience really matters.

Kinkaya Health is looking for an experienced medical administration professional to step into a newly created Support Lead role at our Innaloo clinic.

This is an ideal opportunity for an experienced medical receptionist, senior administrator, 2IC or team leader who enjoys being hands-on with the team, solving problems and creating calm and consistency in a busy clinical environment.

This is not a traditional Practice Manager position. You won't be responsible for payroll, bookkeeping, formal HR or complex Medicare claiming. Instead, your focus will be on supporting our administration team, coordinating the day-to-day operation of the clinic and helping us continually improve the experience we provide to patients and families.

About Kinkaya Health

Kinkaya Health is a purpose-built healthcare service in Innaloo with a strong focus on children and families. Our services include walk-in urgent care, general practice and access to on-site X-ray and pathology. We aim to provide an exceptional experience for patients and carers from their first point of contact with us.

About the role

Reporting to the Operations Manager and working alongside our Medical and Nursing Leads, you will be the day-to-day point of support for our administration team.

• Provide daily leadership, guidance and practical support to the reception and administration team.

• Coordinate the fortnightly support roster, shift changes and short-notice cover.

• Support smooth patient flow and step onto the front desk during busy periods.

• Help staff manage difficult patient interactions and resolve routine front-desk concerns.

• Train, orient and support new team members.

• Maintain high and consistent standards across reception and administration.

• Run daily team handovers and ensure important operational information reaches the team.

• Monitor completion of key daily administrative processes. Identify workflow problems and opportunities to improve the patient journey.

• Work with the Operations Manager to capture, simplify and improve the practical processes used by the administration team.

• Help embed new systems, processes and ways of working across the clinic.

About you

We're looking for someone who is steady, approachable and organised - someone people naturally turn to for help, but who is also comfortable setting expectations and having constructive conversations when needed.

• Strong experience in medical reception, medical administration or practice support.

• Experience working directly with patients and handling point-of-service billing.

• Previous team leader, senior receptionist, 2IC or coordination experience is highly regarded.

• Confidence supporting, coaching and training other team members.

• Excellent communication and interpersonal skills.

• Strong organisational skills and the ability to prioritise in a busy environment.

• Good judgement about what you can resolve yourself and when something needs to be escalated.

• Experience with practice management software; Best Practice Premier experience would be highly regarded.

• Rostering experience would be an advantage.

• Sound understanding of patient privacy and confidentiality. An interest in improving processes and documenting clear, practical ways of working.

Why join Kinkaya?

This is a genuine step-up opportunity for an experienced medical administrator who is ready to lead while remaining close to the team and patients. You'll work alongside the team, not above it.

• Clear responsibility and defined decision-making boundaries.

• Dedicated protected time away from the front desk for procedure and process improvement work.

• Regular one-to-one support from the Operations Manager.

• Opportunity to work alongside Medical and Nursing Leads.

• Funded frontline supervision or leadership development.

• A purpose-built clinic and a patient-first culture.

If you're an experienced medical administrator ready to take the next step into leadership - without moving away from the people and patient-facing work you enjoy - we'd love to hear from you.