Central Admissions Officer

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.  Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the opportunity
As an Aged Care Admissions and Agreements Administrator at Bolton Clarke, you will provide exceptional customer service, ensuring timely and accurate processing of agreements and contracts. You’ll build strong relationships with stakeholders, maintain data integrity, and support compliance with industry regulations. Your role is key in delivering seamless admissions experience while meeting performance targets and staying updated on legislative changes. 

Key activities:

• Maintain accurate client, clinical and billing records for 88 homes within a regulated environment.
• Review and analyse information to prepare resident agreements and update database records in a fast‑paced, high‑volume workflow.
• Process admissions, discharges and transfers using Epicor, NeRA, Microsoft CRM and internal systems.
• Monitor dashboards, prioritising tasks and ensuring documentation is complete and compliant.
• Deliver timely, accurate processing to support a smooth resident onboarding experience.
• Keep records up‑to‑date for audits, reporting and regulatory requirements.
• Adapt quickly to changing systems, rules and legislation across the aged care sector.

We would love to hear from you if you have

• Skilled in high‑volume data entry across multiple systems with fast, accurate typing.
• Highly organised with strong prioritisation skills and the ability to follow detailed processes.
• Strong attention to detail with confidence identifying errors and inconsistencies.
• Clear written and verbal communication skills.
• Customer‑focused, able to build positive internal stakeholder relationships.
• Proficient with Microsoft Office, CRM platforms and able to learn new software quickly.
• Able to work independently, make sound decisions and manage competing priorities.
• Experience in admissions, contract administration, aged care, health, finance, legal admin or related fields is highly valued.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.
  
Our Benefits

• Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:
• Mix of office and working from home
• Laptop provided
• Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year available
• A work culture that values you and invests in your career
• Options for additional purchased leave
• Employee Assistance Program for you and your family
• Private health insurance discounts

About this location:

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing (workwithus@boltonclarke.com.au)