Receptionist - Immigration

RECEPTIONIST/Adminstrator — VisaPedia, Melbourne

VisaPedia is a Melbourne-based migration and education consultancy built on a reputation for outstanding client care. Our mission centres on making every client interaction seamless, professional, and genuinely supportive — whether it's a first-time enquiry or an ongoing case. Our team of registered migration agents and support staff assist clients across employer-sponsored nominations, student visas, visitor visas, ART review applications, skills assessments, and partner visas, working with people from a wide range of cultural and linguistic backgrounds.

We're currently seeking a full-time receptionist to join our Melbourne office at 2 Queen Street, becoming the first point of contact for our clients and a key support to our migration agents.

What you'll be doing:

Answering and directing telephone enquiries promptly and professionally

Managing appointment bookings, confirmations, and rescheduling

Welcoming clients on arrival with a warm, professional manner

Making videos related to education for marketing

Providing day-to-day administrative support to our migration agents and legal team

Assisting with general office administration, including typing, proofreading, and transcription

Helping maintain accurate client records within our CRM system

What we're looking for:

Language capabilities like Punjabi & Hindi is Must

A well-presented, friendly, and highly organised individual with strong attention to detail

Someone adaptable who thrives in a fast-paced migration firm environment

Prior experience in a legal or migration reception role (highly regarded, not essential)

A genuinely empathetic approach when working with clients and their families

Excellent verbal and written communication skills, including the ability to engage sensitively with clients from culturally and linguistically diverse (CALD) backgrounds

Strong multitasking ability and composure under pressure

Confident computer skills, including experience with CRM software

A minimum of 1 year's experience in an administrative support role within a professional services setting

If this sounds like you, we'd love to hear from you — apply now to join the VisaPedia team.

Job Types: Full-time, Part-time

Pay: $26.50 - $30.00 per hour

Work Location: In person