Technical Support Manager Drill Mimika Indonesia

About the role

Underground Technical Support Manager (TSM) Drills based at Freeport – Indonesia located in the Papua Province, Indonesia. This high-profile role to help lead and develop the Product Support and Technical Advisor team. The team provide Service support to maintain the Customer fleet of Underground Mining equipment (Jumbo's, Solo's and Cabolter's) in a fit for purpose state. Ensuring optimum use of available resources to execute safe and efficient maintenance activities whilst ensuring contract KPI's are achieved by guiding technical staff through both preventative maintenance tasks and breakdown repairs.

Key responsibilities

• Manage a support team to provide first class post-sales support
• Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues
• Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
• Manage the team and individual performance, technical and skills development
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
• Manage and maintain internal and external aftermarket projects within the scope of the service contract
• Service and Safety Bulletin management
• Compile and review of safe work procedures
• Grow Customer Relationship

About you

• Ability to lead and work as part of an integrated, broad team to achieve results
• Strong problem solving, analytical and strategic planning skills
• Strong technical knowledge
• Demonstrated experience as a strong communicator
• Demonstrated ability setting targets
• Demonstrated strong customer relationship management
• Must be flexible, self-motivated and demonstrate initiative with an in-depth understanding of customer business processes
• Highly developed time management and organizational skills
• High level of initiative, drive and determination to achieve customer goals and targets
• Experience with the development and implementation of operational continuous improvement strategies

Benefits

• A globally competitive salary with benefits including site and travel allowances
• All required work permits and visas
• Options for roster including 6:3, 8:3 or residential living
• Versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career
• Be part of a global leader that is shaping the future of the Mining Industry in sustainable ways

About us

Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining, and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions. We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry's safest products and services.