Claims Consultant - Restoration Industry (Insurance)

Amtec Disaster Recovery specialises in assisting homeowners and business owners recovering after disasters such as fire, mould and water damages, etc.

Our role is to get homeowners and businesses back on their feet as quickly as possible.

We are looking for a Customer Service oriented administrator with a positive 'Can Do' attitude to join our Team. We believe the right candidate will have an ability to maintain their composure under pressure and strong administrative and Customer Service skills.

Primary Objective

• Coordinate internal resources and third parties/vendors for the flawless execution of services required for client management claims

• Maintain quality service by establishing and governing Amtec standards

• Manage and monitor the duration of appointed claims to ensure we are achieving results in meeting and improving our SLA’s requirements and claim life

• Troubleshoot problems, advise clients and update colleagues on actions taken

Position Responsibilities                                                     

• Prepare reports by collecting, analysing, and summarising information

• Contribute to team effort by accomplishing related results as needed

• Research questions using available information resources

• Log all client advice and interactions in the company data base

• Effectively manage your day to day activities within the office

• Manage and maintain relationships with clients and all company stakeholders

• Effectively handle queries and complaints via phone, email, and general correspondence

• Diagnose and resolve client issues as required and escalate situations requiring urgent attention

• On Call Roster for Emergency Make Safe Claims – Bonus applies

You will have:

• A positive, friendly can-do attitude

• Professional communication skills both verbal and written – must be fluent in speaking and writing English

• Be able to work in a team while also being able to work autonomously

• Ability to multitask, time-manage and prioritise work priorities

• High attention to detail

• Intermediate computer skills

• Be available Mon – Fri for an 8 hour shift

• Overtime available during high peak periods

• Previous experience in Insurance is desirable, but not essential

• Experience in Administration (minimum of 2+ years)

Advantages that will be looked on favourably, experience with:

• Office 365 Suite Software, including: Outlook, Word and Excel

• Encircle Desktop Web App

• Simpro Web App

• Coordinating and scheduling of staff/trades/contractors for small or large projects with insurance home claims

Submit your resume today and we hope to get in touch with you shortly!

Note: Candidates must have the right to work in Australia