Crisis Communications Manager

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. To help our teams work together effectively, this role is fully remote but requires you to be located in Australia.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Responsibilities

This position requires a motivated individual with the experience to collaborate effectively‬ within global, cross-functional teams. The successful candidate will provide strategic‬ communication advice and craft messaging in response to technical issues and incidents that pose‬ reputational and brand risks.‬

‭ We’re seeking a communications expert with a strong sense of urgency as you will take on a‬ hands-on role during incidents. Exceptional written communication skills are essential as you will‬ contribute to proactive materials such as customer communications, blog posts and communication‬ playbooks. This senior communications position reports to the Head of Crisis Response,‬ Marketing and Communications.

Representing communications as part of a cross-functional incident response team, you will embody‬ our value of “Don’t #@!% the customer” as you:‬

Manage and support Crisis Communications response during incidents, addressing real-time‬ issues in the APAC timezone while implementing established crisis communication‬ protocols and processes‬‬‭Collaborate with Legal, Customer Support, Engineering, and other regional team members to‬ ensure communications are accurate, consistent, and demonstrate our values and‬ commitment to customers‬‬‭ Available on-call after hours during high-severity crisis events‬‭ Engage with media contacts in collaboration with PR, utilizing approved statements to‬ manage regional media inquiries, provide accurate information, and help shape the narrative‬ during crises‬

Qualifications

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

5+ years of reputation management and crisis communications‬ experience‬‬‭ Background in enterprise tech/SaaS is essential, security experience is helpful‬‬‭ Experience managing high profile incidents simultaneously‬‬‭ Exemplary written skills, including the ability to quickly translate complex, technical detail‬ into succinct, easy-to-digest communications‬‬‭ Experience in media relations, working with technology journalists, and managing media inquiries.‬‬‭ Experience in managing reputation risks and developing proactive communication strategies.‬‬‭ Experience working collaboratively and partnering across a highly distributed organization‬‬‭ A how-can-I-help, get-it-done demeanor‬