Finance and Administration Manager

The Finance and Administration Manager is responsible for leading the finance and administration function to ensure accurate, timely and efficient processing of supplier invoices, customer billing, reporting, and financial administration. The role manages a core team of five direct reports and provides leadership across an overall team of approximately 30 staff, ensuring strong service delivery, clear accountability, and continuous improvement across billing and reporting processes.

Key Responsibilities

Oversee the accuracy and completeness of data entered into the system, including volumes, dollar amounts and client billing information.
Ensure monthly client invoices and reports are generated accurately and within required timeframes.
Review and monitor system records to ensure services are invoiced, current and correctly maintained.
Assist with monthly reconciliation between WTS and Dynamics 365 FinOps transactions.
Supervise the processing and tracking of rebates, services, credit requests and billing corrections.
Ensure subcontractor invoices are batched correctly and submitted to Accounts Payable on time.
Coordinate workloads to meet invoice processing and payment preparation deadlines.
Monitor outstanding tasks, resolve delays and escalate unresolved payment or documentation issues.
Guide staff on invoice queries, missing information and processing issues.
Liaise with Project Managers regarding pricing issues, billing risks and client-specific requirements.
Maintain professional standards when dealing with clients, subcontractors and internal personnel.
Coach team members in invoice handling, filing, batching and query resolution.
Assist with training new or less experienced staff where required.
Manage team staffing including working with the internal talent acquisition team to recruit staff
Manage the performance of the administration team.

Skills and Experience

Formal qualifications in business or accounting desirable.
Experience in a similar finance or administration role.
Strong financial administration, billing, reconciliation and reporting skills.
Advanced Excel, database and billing/workflow system skills.
Ability to interpret volumes, charges, rebates, credits and billing adjustments.
Understanding of client billing requirements, service agreements and related portals.
Ability to review and improve administrative processes and controls.
Strong customer service, stakeholder management and communication skills.
Ability to manage subcontractor invoice and credit-related issues.
Ability to prepare clear reports for Project Managers and senior stakeholders.
Commercial awareness of revenue, cost and billing impacts.
Ability to maintain confidentiality and meet compliance, audit and internal control requirements.