DUck Creek Business Analyst & Test Analyst

Location: SYDNEY, NSW

Salary: >$100,000

Job Type: Permanent position | Full time position

• Strong experience in insurance domain processes, preferably P&C insurance, with practical exposure to policy administration, billing, claims and related insurance workflows.
• Experience in Duck Creek implementation, configuration support, business process analysis or functional solution delivery across modules such as Policy, Billing, Claims and/or Insights.
• Ability to elicit, analyse and document business requirements, functional specifications, process flows, business rules and acceptance criteria.
• Working knowledge of Duck Creek Author, Rating, Forms and related platform capabilities.
• Familiarity with integration concepts such as APIs, web services, middleware and data exchange between insurance platforms and enterprise systems.
• Ability to interpret data models, workflow designs and business rules in the context of insurance platform implementation.
• Practical experience in functional testing, system integration testing support, regression testing support, test scenario preparation, defect triage and UAT support in an insurance platform or enterprise application environment.
• Strong communication, stakeholder management, analytical thinking, problem-solving and documentation skills.

Key Responsibilities Business Analysis and Requirements

• Engage with business stakeholders to understand insurance business needs, operational issues, regulatory considerations and desired business outcomes for Duck Creek initiatives.
• Conduct workshops, interviews and process analysis sessions to elicit and document business requirements, functional requirements, process flows, business rules and acceptance criteria.
• Translate business requirements into clear functional specifications and user stories for configuration, development and delivery teams.
• Validate requirements with stakeholders and assist with prioritisation of features, enhancements and project deliverables.

Solution Design and Duck Creek Functional Support

• Support the design of scalable and flexible Duck Creek solutions aligned to current and future business needs.
• Maintain an end-to-end understanding of insurance business processes and their mapping to Duck Creek modules, including Policy, Billing, Claims and/or Insights.
• Work with architects, developers and configuration teams to ensure that business requirements are correctly interpreted and reflected in the functional design.
• Contribute to solution options, functional design decisions and configuration considerations involving Duck Creek Author, Rating, Forms and related capabilities.
• Support integration analysis involving CRM systems, data warehouses, external APIs and other enterprise applications.

Stakeholder Liaison and Delivery Governance

• Act as a liaison between business users, project teams and technical teams throughout the project lifecycle.
• Facilitate stakeholder meetings, solution walkthroughs, project reviews and demonstrations to confirm business alignment.
• Track requirement clarifications, decisions, risks, issues and dependencies relevant to business and functional delivery.
• Support delivery governance by maintaining accurate documentation and ensuring that agreed requirements and solution decisions are traceable.

Testing, Solution Validation and Quality Support

• Prepare, review and execute functional test scenarios, business process test cases and acceptance criteria to confirm alignment with documented requirements and Duck Creek functional design.
• Participate in system testing, integration testing support, regression testing support and UAT preparation, particularly where insurance process knowledge or Duck Creek functional understanding is required.
• Log, analyse, prioritise and support triage of defects by clarifying expected business behaviour, functional design intent, reproduction steps and impact on business users.
• Support UAT execution, business sign-off and test closure activities by helping users understand delivered functionality, coordinating resolution of functional defects and confirming fixes against agreed requirements.
• Perform hands-on functional validation of configured Duck Creek functionality where required, including policy, billing, claims, forms, rating, workflow and integration-related scenarios, while maintaining a strong link to business analysis and requirements traceability.
• Prepare and maintain test artefacts such as test cases, test data notes, requirements traceability references, defect summaries, retest evidence and UAT support documentation.

Training, Documentation and Operational Readiness

• Prepare and maintain business requirements documents, functional specifications, process maps, solution notes, configuration documentation and operational process guides.
• Develop or assist with training materials and knowledge transfer sessions for business users and project teams.
• Support adoption of Duck Creek functionality by explaining business process changes, system impacts and operational procedures.
• Maintain clear documentation of requirements, configurations, decisions, test outcomes, defect status, validation results and post-implementation learnings.