Receptionist & Customer Relationship Officer

www.abaccounting.com.au Maclean, Fulltime Immediate Start Enjoy the idyllic Northern Rivers lifestyleSalary range $45k - $60k commensurate with experience The organisationLooking for a Seachange? AB Accounting Maclean is situated near the coastal towns of Yamba and Byron Bay. It is a sole director boutique firm that has been in business for over 50 years. We have long standing relationships with many local, national and international businesses and individuals. The industries in our client base include medical professionals, construction, primary producers, customs and freight forwarding, and hospitality. Our small cohesive team has an opportunity to work across all facets of accounting including tax, financial reporting and superannuation. We are a friendly, hardworking team of professionals who take pride in providing quality service to our clients. We support one another, share knowledge, and value a positive office environment. Job summaryThis is an excellent opportunity for someone who is committed to putting the client first. The desired applicant will be responsible for delivering quality customer relationship outcomes involving reception duties, liaising with clients, requesting source documents and information, collating for handing to our accountants. Training will be provided, however you will need to bring an eagerness to learn, a proactive attitude and a commitment to the role. Please note: This is a full-time permanent position based in the office Mon-Fri as a client-facing role and working with team members. Your contribution! The role includes, but is not limited to the following:- • Welcoming clients and managing incoming calls, responding to enquiries and coordinating appointments to ensure seamless service delivery. • Liaising with advisors, partners and team members to support efficient and high-quality client outcomes. • Managing a broad range of administrative tasks, including handling ATO correspondence and coordinating office supplies. • Supporting client data management processes, including collecting client source documentation, collating financial statements and tax returns, liaising with the ATO on various matters and document management.
About YouCustomer RelationsFollows through and adheres to deadlinesProblem solving abilities with attention to detailProven written communication skills including ability to prepare correspondence for clients and third partiesDemonstrated ability to maintain absolute confidentiality regarding client and practice informationGreat verbal communication skills with the ability to deal with clients in a professional mannerDemonstrated organisational skills to multi task, work autonomously and with little supervision, prioritise work, take initiative, demonstrate flexibility and work under pressure (not very often) with adherence to deadlinesDemonstrated ability of working with computers including Microsoft Office products and applications, internal database systems and experience with apps and portalsOur offer to you· Fulltime role with ongoing permanent employment· Flexi time system· Weekly Team Gathering· Remuneration commensurate with qualifications and experience.
If you are interested in a SeaChange and working with a great team in a small office environment then please send your application to messages@abaccounting.com.au.