Electrical Service Manager

Build a department. Build a career. Be part of something exciting.

Connex Solutions is a trusted Australian electrical and telecommunications contracting company with over 90 skilled professionals across Victoria and South Australia. We deliver high-quality electrical services to government, health, education, defence, commercial, and facility management clients.

We've built our reputation on reliability, safety, and technical excellence — and now we're growing our Victorian operation. This is the kind of role that doesn't come up often: a chance to take real ownership of a department, grow it with the backing of an established business, and grow your own career alongside it.

We're seeking a Service Manager to lead, manage, and grow our Service department from our Pt Melbourne office. Reporting directly to our Directors, you'll take end-to-end ownership of our reactive, emergency, and planned maintenance electrical services across a diverse commercial and industrial client portfolio.

You'll have genuine autonomy to shape how the department operates, which clients we pursue, and how the team develops. If you're a service leader who has been waiting for a business to say "here's the department — make it yours," this is that opportunity.

The person who succeeds here will have a direct hand in our Victorian growth story, and their career will grow with it.

Leading and developing our team

• Leading and mentoring a team of service technicians, apprentices, and a scheduler

• Building the capability of your people — coaching, structured development plans, and supporting apprentices through their qualifications

• Growing the team as the department grows, with input into who you hire

• Coordinating after-hours and emergency service rosters

Running the department

• Owning the Finances — managing budgets, revenue targets, margins, and cost control

• Driving technician utilization, first-time fix rates, and SLA compliance across all service contracts

• Managing daily scheduling and dispatch to optimise resource allocation and response times

• Managing all service workflows within simPRO, ensuring accurate job costing, time tracking, and documentation

• Delivering regular performance reports to senior leadership using data-driven insights

Growing the business

• Building and maintaining strong relationships with key service clients as their primary point of contact

• Growing the service book through proactive business development, tenders, and contract renewals

• Identifying new opportunities in the Victorian market and shaping how we go after them

• Championing continuous improvement, including the adoption of AI and digital tools to drive efficiency

We're clear about this: we want someone who sees this as a career move, not just a job change.

• Grow the department, grow the role. As the service book expands, so does the scope of what you lead — more technicians, bigger contracts, broader responsibility.

• A seat at the table. You'll report directly to the Senior Management and work alongside our senior leadership team on how the Victorian business develops.

• Ongoing development, funded. We invest in leadership training, technical upskilling, and industry qualifications. Tell us what you want to build toward and we'll support it.

• A pathway forward. Our leadership team has grown from within. For the right person who delivers, there's a genuine path to broader operational or state leadership.

Essential:

• Energetic, enthusiastic, likable person who wants to do more and is interested in learning

• Electrical trade qualification (Certificate III in Electrotechnology or equivalent)

• Experience in service management or a senior supervisory role within the electrical or building services industry, or large facility management experience

• Proven experience managing teams of field-based technicians and apprentices

• Strong commercial acumen with experience managing department budgets

• Track record in client relationship management and business development

• Experience managing Service Contracts, Government Works & Sites, Education Works

• Understanding of Victorian OHS legislation (OHS Act 2004 and WorkSafe Victoria requirements) and compliance obligations in the electrical industry

Desirable:

• Registered Electrical Contractor (REC) registration

• Experience working across multi-site government, health, or education portfolios in Victoria

• Formal leadership or business qualifications — or the appetite to pursue them

• A natural leader who inspires teams and takes ownership of results

• Ambitious about where you want your career to go, and looking for a business that will back you

• Commercially focused — understanding commercial outcomes and adept at managing KPIs

• A clear communicator across all levels, from technicians on-site to executive stakeholders

• Solutions-oriented with a proactive approach to operational challenges

• Comfortable in a fast-paced, reactive environment while still driving strategic initiatives

• Genuinely invested in developing the people around you

• Open to leveraging technology and innovation to improve how things get done

• Competitive salary package plus superannuation and company vehicle

• Leadership role with genuine autonomy and influence over department direction

• The chance to build something — a growing department in a growth market, with your fingerprints on it

• Funded professional development and clear support for where you want to take your career

• Join a well-established company with a strong pipeline of work across VIC and SA

• Collaborative leadership team that values initiative and fresh thinking

• A culture where good ideas get heard regardless of who they come from

Apply now with your CV and a brief cover letter telling us about your service management experience — and where you want your career to go next. Applicants must have full working rights in Australia.