Conference and Events Operations Manager

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. We are seeking an experienced Conference & Events Operations Manager to lead the operational delivery of conferences, meetings and events across the hotel. This is a hands-on, service-driven role with a strong focus on Food & Beverage operations, event execution and team leadership.

About the Role

Reporting to the Director of Food & Beverage, the Conference & Events Operations Manager is responsible for the end-to-end operational planning and execution of all conferences, meetings and events at The Calile. Working closely with the Conference & Events Sales team and broader hotel departments, this role ensures every event is delivered seamlessly and to the highest standard.

Key Responsibilities

• Lead the end-to-end operational planning and execution of conferences, meetings and events across the hotel.
• Oversee all Food & Beverage service delivery for events, ensuring alignment with The Calile brand and service standards.
• Partner closely with the Conference & Events Sales team to translate confirmed event briefs into high-quality operational delivery.
• Manage event-related rostering and labour costs, ensuring effective workforce planning and adherence to budgetary guidelines.
• Train, coach and develop a high-performing events operations team.
• Maintain full compliance with food safety standards, WHS obligations and licensing requirements.
• Liaise with kitchens, bars, AV teams and external suppliers to ensure smooth event flow and delivery.
• Maintain clear communication before, during and after events to proactively resolve issues.
• Drive continuous improvement initiatives across event operations, service standards and the overall guest experience.

About You

• Proven experience in Conference & Events Operations, Events Management or senior F&B operations within a premium hotel or high-volume venue.
• Strong Food & Beverage knowledge, including banqueting, large-scale events and bespoke functions.
• A natural leader who is highly visible on the floor and leads by example.
• Highly organised with exceptional attention to detail.
• Confident in managing multiple events and priorities in a fast-paced environment.
• Solutions-focused, calm under pressure and guest-centric in approach.
• Flexible to work a rotating roster, including evenings and weekends.

Benefits

• Competitive salary with a KPI bonus.
• Birthday leave, life leave, and extended maternity leave benefits.
• Archie – Reward Gateway Discounts with over 500+ retailers.
• James Street precinct perks and entitlements.
• Daily duty meal.
• Unlimited barista coffee while on duty.
• Uniform provided and laundered.
• TFE discount on accommodation and food & beverage, both domestic and international, and partner organisations such as Medibank Private.
• Discounted parking.
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation.

The Calile Hotel is owned and developed by a Brisbane-based family and managed by TFE Hotels Collections. When you become a part of The Calile, you also become a part of the TFE family. We value our employees and invest in their growth to create an exceptional experience for both the team and our guests. Together, we strive for continuous progress and achievement.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

For more information, please email *******@thecalilehotel.com