Client Services Administrator

About the role

LG Accounting Solutions is looking for a Client Services Administrator to join the team in Innaloo. This is an important role within the practice, providing a high level of service to clients.

Key responsibilities

• Managing client enquiries, correspondence and documentation

• Answering the phone and greeting clients

• Ensure the office is kept stocked with the necessary consumables to run smoothly

• Assisting with client onboarding and maintaining accurate client records

• Preparing, sending and following up documents and electronic signatures

• Organisation of internal and external events

• Appointment setting and confirmation

• Maintaining organised records and helping ensure administrative tasks are completed on time

• Contributing to improvements in administrative processes and systems

About you

• Previous administration or client services experience

• Highly organised with strong attention to detail

• Communicate confidently and professionally with clients

• Proactive and comfortable taking ownership of responsibilities

• Strong written and verbal communication skills

• Comfortable learning and using different software

• Reliable, approachable and willing to help the wider team

• Experience within an accounting firm or professional services environment would be highly regarded

• Experience with ASIC, the ATO, Xero, FYI or similar accounting practice systems would be an advantage

About us

LG Accounting Solutions is a boutique accounting firm with a supportive, down-to-earth culture. The values are Fun, Creative, Success, Real, Helpful and Trust, and they are an important part of how the firm works with clients and each other.

Benefits

• A supportive and collaborative working environment

• Opportunities to broaden skills and responsibilities

• Exposure to different areas of an accounting practice

• The opportunity to contribute ideas and improve the way we work

• Genuine long-term career development opportunities