Customer Service Manager / Customer Service Assistant Manager

About us:

Roger Drake purchased his first supermarket in 1974, and today Drakes is the largest independent grocery retailer in Australia employing over 6,000 team members. Growing from one store to more than 60 stores across South Australia and Queensland, Drakes has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you: 

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 

• 10% staff and family discount across all Drakes stores 

• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!  

• In-depth onboarding and career progression opportunities 

• Company funded retail management qualifications and first aid qualifications

• Vehicle leasing opportunities 

About the opportunity: 

Multiple Customer Service Manager/Customer Service Assistant Manager roles across our central store locations!

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and products offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant front end and POS knowledge

• Unparalleled commitment to customer service

• Experience in leading and managing team members

• Accurate staff rostering

• Passion and enthusiasm, with a very "hands on" approach

• Excellent communication skills 

• Ability to liaise with both team members and management

• Ordering and cost control expertise

• Strong leadership and delegation skills

• Ability to coach, train and performance manage team members

• Commitment to work health and safety standards

 To succeed within our organisation, applicants must be able to:

• Display a passion for customer service

• Express a positive "can do" attitude

• Problem solve

• Lead by example

• Motivate a team

• Communicate effectively with management, team members, customers and external stakeholders