Brand Experience Specialist - Factorie Global Support Centre

ABOUT US

We're a youth street brand that is accessible to our edit customer aged 16-24. We empower our community to express themselves through fashion, music, sports and art - because we believe in more than just selling clothes. We believe in real people, real stories & real connection. We thrive off culture.  Everything that we do is anchored in authentic edge and confident attitude. We sell product that inspires our community to explore and experiment with their visual identity.  We give our customer a voice and use our voice to advocate for them - platforming the things that matter most to them. Youth supporting youth. Become a part of our world. Apply now.

ABOUT THE ROLE

As a Brand Experience Specialist, you'll bring our brand to life through inspiring retail experiences, events, activations and community touchpoints that connect with customers and drive commercial outcomes. Working across Creative, Brand Communications, Retail and Visual Merchandising teams, you'll transform strategic briefs into engaging brand experiences, leading projects from concept through to execution while ensuring every touchpoint reflects our brand vision and values.

This is an exciting opportunity for a creative thinker and exceptional project manager who thrives in a fast-paced environment. You'll develop innovative activation concepts, manage end-to-end delivery of campaigns and events, collaborate with internal stakeholders and external partners, and continually seek new ways to elevate the customer experience. With a strong focus on execution, relationship building and continuous improvement, you'll play a key role in creating memorable brand moments that strengthen customer connection and drive business growth.

SKILLS & EXPERIENCE

•    Experience in brand experience, experiential marketing, retail marketing, events, project management or a similar role
•    Strong creative thinking skills with the ability to develop customer-focused experiences and activation concepts
•    Excellent communication and presentation skills, with confidence engaging a variety of stakeholders
•    Proven ability to build and maintain effective relationships with internal teams, suppliers and external partners
•    Strong commercial acumen, with the ability to balance creativity, budgets and operational requirements
•    A proactive, solutions-focused mindset with exceptional attention to detail
•    Demonstrated experience managing multiple projects and deadlines in a fast-paced environment
•    Strong organisational and project management skills, with the ability to take initiatives from concept to execution
•    Proficiency in Microsoft Office, with experience using Adobe Creative Suite, Canva or presentation design tools considered advantageous
•    A passion for creating engaging customer experiences and bringing brands to life

BENEFITS

•    Competitive salary 
•    Flexible working options & people-first leave initiatives
•    Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
•    Subsidised onsite childcare centre 
•    50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
•    24/7 Wellness support  – mental health, relationships, family + more
•    Local & Global career growth 
•    Discounts for you & your family – medical, travel, financial + more
•    Performance & Peak incentives to reward + recognise our team
•    Returnity - Paid program for new parents heading back to work
•    Bring your dog to work
•    Recognition, team connection moments & more!

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you in completing the job application process.