Housekeeping Attendant

Job Purpose

The Housekeeping Attendant maintains the cleanliness, presentation and hygiene of  accommodation, public areas and village facilities, supporting an exceptional [guest/resident] experience while meeting company, safety and service standards.

Guest Experience

• Deliver exceptional customer service to guests, visitors and contractors.

• Maintain a friendly, professional and approachable manner.

• Respect guest privacy and confidentiality.

• Respond courteously to guest requests and report maintenance or service issues promptly.

• Contribute to a welcoming and comfortable environment for all guests.

Housekeeping Operations

• Clean guest rooms, bathrooms and kitchenettes to company standards.

• Change linen and replenish items in amenities.

• Dust, vacuum, mop and sanitise assigned areas.

• Clean public areas including Reception, communal facilities, amenities, offices and recreational spaces.

• Clean and maintain staircases and stairwell areas onsite.

• Prepare rooms for arriving guests within required timeframes.

• Coordinate with the Check-In Team to finalise room cleaning and ensure rooms are ready before guest arrival where required.

• Report damaged items, maintenance issues and lost property.

• Follow daily room allocations and complete assigned tasks efficiently.

• Maintain housekeeping storerooms in a clean, organised and well-stocked condition.

• Handle and store cleaning chemicals safely in accordance with Safety Data Sheets.

• Assist with scheduled deep-cleaning projects.

• Operate cleaning equipment safely and correctly.

Work Health and Safety

• Follow Work Health and Safety policies and procedures.

• Use Personal Protective Equipment as required.

• Report hazards, incidents and near misses immediately.

• Use safe manual-handling techniques.

• Use and store chemicals safely.

• Participate in workplace safety meetings and training.

Teamwork and Property Standards

• Work cooperatively with Property Manager, Reception, Maintenance, and other departments.

• Support colleagues during busy operational periods.

• Maintain a positive and professional attitude and participate in team meetings and training.

• Undertake additional duties as directed by the Housekeeping Supervisor or Management.

• Ensure accommodation meets Aspen Living presentation standards.

• Coordinate with the Check-In Team to finalise room and ensure rooms are ready before guest arrival where required.

• Identify opportunities to improve cleanliness and efficiency.

• Help maintain safe, clean and attractive property at all times.

Qualifications

• No formal qualifications are required.

• Current driver's licence is desirable.

Experience and Capabilities

• Previous housekeeping or cleaning experience is required; hotel, resort, FIFO village or commercial cleaning experience is highly desirable. Bond cleaning experience is not required.

• Strong attention to detail and time-management skills.

• Ability to work independently and as part of a team.

• Good communication skills.

• Ability to prioritise workloads and meet daily deadlines.

• Physically fit and able to undertake the manual requirements of the role, including lifting and carrying cleaning equipment, supplies and rubbish.

• Comfortable travelling between the 6 onsite buildings, including regularly using staircases throughout the day.

• Comfortable working in a hands-on environment and does not mind getting dirty when completing heavier cleaning tasks.

• Reliable, punctual and well-presented approach.

• Commitment to high standards of cleanliness and guest satisfaction.

• Willingness to learn and follow company cleaning procedures and standards.

Working Conditions

• Flexibility to work Monday to Friday and varying shifts as required, depending on the workload and onsite cleaning requirements.