Business Performance Manager

Employment Type: Permanent fixed term contract until mid-Oct 2027
Hours: 76 hours per fortnight
Location: North Richmond, VIC with hybrid work options
Upload with Application: Resume & cover letter
Contact: Oscar Hawkins | GM, Strategy & Business Improvement

Where there's life, there's Mercy.
Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better. To do that, we need you. Join us and help our teams deliver even greater outcomes.

About the opportunity:
We have an exciting opportunity for a Business Performance Manager to join us on a permanent fixed term contract basis. This is a pivotal role within the Healthy Ageing portfolio of Mercy Health, partnering with senior leaders to shape strategy, drive organisational performance and deliver transformational initiatives that create meaningful outcomes for our residents, clients and teams. Reporting to the General Manager, Strategy & Business Improvement, you will lead the development, governance and successful execution of the Healthy Ageing Business Performance Program, ensuring strategic priorities are translated into measurable results.

This highly visible role offers the opportunity to influence executive decision-making, oversee cross-functional programs of work and drive continuous improvement across key commercial, customer experience and operational performance metrics. You will work closely with stakeholders across the organisation to identify opportunities, manage dependencies, monitor benefits realisation and ensure initiatives deliver sustainable value for the business.

If you thrive in complex environments, enjoy solving business challenges through data-driven insights and are passionate about leading change that improves outcomes for customers and communities, this is an opportunity to make a genuine impact at Mercy Health.


In this role you will:

• Partner with senior leaders to define, communicate and deliver strategic priorities that support the ongoing success of the Healthy Ageing business.
• Lead the planning, governance and delivery of a broad portfolio of business performance and transformation initiatives.
• Develop executive and board-level reports, business cases and strategic recommendations that support informed decision-making.
• Establish program frameworks, performance measures and reporting mechanisms to track progress and business outcomes of key initiatives
• Coordinate multiple interdependent projects, managing risks, priorities, resources and stakeholder expectations to achieve successful outcomes.
• Facilitate collaboration across operational, clinical, finance, technology and support teams to drive organisation-wide alignment.
• Use data, analytics and business insights to identify opportunities for improvement, efficiency and growth.
• Lead change management activities, ensuring initiatives are successfully embedded and adopted across the business.
• Drive benefits realisation planning, measurement and reporting to ensure strategic initiatives deliver intended outcomes and value.
• Build strong relationships with stakeholders at all levels, acting as a trusted advisor and influencing positive change across the organisation

What you'll bring:

To thrive in this role, you will have:

• Demonstrated experience leading strategic programs, business transformation initiatives and complex cross-functional projects within a large or similarly complex organisation, ideally in the aged care / health care sector.
• Strong project management and senior business analysis capabilities, with a proven ability to translate strategy into measurable outcomes.
• Experience developing business cases, executive reports, performance frameworks and benefits realisation plans.
• Exceptional stakeholder engagement and influencing skills, with the ability to build credibility and partnerships at executive and board level.
• Strong commercial and analytical acumen, with the ability to interpret complex information and provide practical, evidence-based recommendations.
• Proven experience leading and supporting organisational change, driving adoption and delivering sustainable business improvements.
• Excellent communication, facilitation and presentation skills, with the ability to engage diverse stakeholder groups.
• Demonstrated ability to manage competing priorities and deliver high-quality outcomes in a fast-paced environment.
• Experience in the Australian Aged Care sector and understanding of recent regulatory reforms are highly desirable.

You will also be required to provide evidence of, or in the process of obtaining:

• Driver's License and willingness to travel to regional sites as required
• A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.