Client Services & Administration Assistant

About the role

We are looking for a friendly, organised, and proactive Client Services & Administration Assistant to join our growing audit and advisory firm in Robina. This is an excellent opportunity for someone looking to start or develop a career in professional services. You'll be the first point of contact for clients and play an important role in supporting our team with administration, scheduling, and office coordination. No previous accounting or audit experience is required, as training will be provided.

Key responsibilities

• Answering incoming calls and assisting clients with enquiries

• Managing emails and directing enquiries to the appropriate team member

• Scheduling meetings and assisting with team calendars

• Preparing and sending client correspondence and information requests

• Assisting with invoices and general billing administration

• Supporting workflow tracking and job administration

• Helping onboard new clients and maintaining client records

• Preparing documents and reports using Microsoft 365

• General office administration and team support

About you

• Strong organisational skills and attention to detail

• Communicates confidently and professionally

• Enjoys working with people and providing excellent customer service

• Takes initiative and is willing to learn new skills

• Can manage multiple tasks and meet deadlines

• Comfortable using computers and learning new software

• Experience with Microsoft Outlook, Word, and Excel (or willing to learn)

• Previous experience in administration, retail, hospitality, customer service, or reception (desirable but not essential)

• Experience using Microsoft 365 (desirable but not essential)

• Experience working in an office environment (desirable but not essential)

About us

We are a growing audit and advisory firm based in Robina, working with a diverse range of clients including charities, not-for-profit organisations, clubs, and private businesses. Our firm combines modern technology with a supportive team culture. We are committed to helping our people develop their skills and build rewarding long-term careers.

Benefits

• Full training and ongoing support

• Opportunity to build a career in professional services

• Friendly and supportive team environment

• Varied role with exposure to many areas of the business

• Modern cloud-based systems and technology

• Career progression opportunities as the firm continues to grow