Client Business Executive (Melbourne)

Department: Customer ExperienceLocation: Melbourne, AU

Description

Overview of the Role:

The Client Executive supports the management of customer accounts, ensuring strong day-to-day execution, customer satisfaction, and coordination across internal teams. This role focuses on building trusted relationships at operational and mid-level stakeholders, supporting account planning, and contributing to renewals and growth opportunities. You will work closely with Client Managers and senior team members to develop your commercial capability and account ownership skills.

Success in this role is defined by reliable execution, strong customer relationships, and growing contribution to commercial outcomes.

Your Key Responsibilities

Act as a day-to-day contact for assigned customer accounts, supporting ongoing engagement and deliveryBuild relationships across operational and mid-level stakeholdersSupport account planning activities, including tracking actions, risks, KPIs and deliverablesAssist in renewals, forecasting and identifying upsell opportunitiesIdentify potential leads and opportunities, working with senior team members to progress themSupport governance activities, including meetings, reporting, and follow-upsEscalate issues early and support resolution, coordinating with internal teams as requiredCoordinate across Delivery, Product and Support teams to ensure customer outcomes are metSupport customer adoption and engagement with Gentrack solutionsMaintain accurate tracking of account activities and customer updatesRole requires an average of 2.5 days per week at customer sites, 1 day in networking activities (including external meetings and business lunches), and 0.5 days in the Gentrack office, with the remainder working remotely subject to business needs.

What We’re Looking For:

Proven experience in key account management, or senior commercial roles within enterprise software or utilities.Strong understanding of the energy and/or water sector, or experience working with complex, regulated enterprise customers.Proven success in execution and delivery across assigned accountsStrong organisational skills and attention to detailAbility to manage multiple stakeholders and prioritiesStrong communication and relationship-building capabilityProactive mindset with a willingness to learn and develop commerciallyAbility to work effectively within structured guidance and escalation pathwaysPositive customer relationships and responsivenessStrong internal coordination across teams

What We Can Offer You

Competitive salaryAnnual discretionary bonusPrivate medical insuranceEmployee assistant programmeLife assuranceOne-off wellness subsidyEnhanced parental leaveHybrid working arrangementsRegular office social activitiesA wide variety of learning and development programmes and opportunitiesInterested?

If this role sounds like a good fit for you, please click on the “Apply” button to submit your application.

To discover more about Gentrack and how we’re transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn.