Business Process Manager

• Shape how work gets done at Zip, connecting processes, risk, data and technology to make the business simpler and more effective.
• Bring deep business process management expertise, including process mapping, BPMN 2.0 and continuous improvement, with experience using process modelling platforms such as SAP Signavio.
• Work flexibly from our Sydney office, partnering with teams across Technology, Risk, Data and the wider business.

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable our customers to shop with confidence and our merchant partners to grow their brands.

As part of our Data and AI Enablement team, you’ll help Zip better understand how work gets done and identify opportunities to make it simpler, more consistent and more effective. You’ll connect business processes with the risks, controls, data and technology that underpin them, creating a clearer view of how our business operates.

As our Business Process Manager, you’ll become a trusted partner to teams across Zip, establishing consistent process modelling practices, strengthening process literacy and exploring how AI and technology can help us rethink the way we work.

What you’ll own

• Build a clear view of Zip’s critical business processes, working with functional leaders and Enterprise Risk to validate, assess and prioritise them.
• Bring existing process information together into a structured, accessible repository that gives teams a reliable source of truth.
• Map business processes and connect activities with relevant risks, controls, data and systems to create greater visibility across the organisation.
• Create consistent process workflow models aligned with BPMN 2.0 and Zip’s internal process modelling standards.
• Partner with teams to identify opportunities to redesign processes, remove inefficiencies and improve outcomes for our customers.
• Help evolve Zip’s Process Management Framework, Policy and Modelling Standards, bringing practical insight into how they can work effectively across the business.
• Own the administration and ongoing effectiveness of the SAP Signavio process repository and support Process Owners and Process Champions to get the most from our process management capability.
• Support connections between process management and relevant Risk Management, Data Catalogue and Application Catalogue repositories.
• Use approaches such as Lean, Six Sigma and Kaizen to identify root causes, solve problems and drive meaningful continuous improvement.
• Explore how AI and emerging technology can simplify process management, improve self service and create smarter ways of working.
• Champion new ways of working, helping teams understand and adopt process changes and building greater process literacy across Zip.

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• Extensive experience in business process management, business analysis or a related discipline, with the ability to work across complex organisations.
• Strong business process analysis, mapping, design and improvement capability, including impact analysis and performance monitoring.
• Experience applying BPMN 2.0 and using process modelling platforms, ideally SAP Signavio or a comparable enterprise process management tool.
• A strong understanding of how business process management connects with enterprise architecture, risk management, data and technology.
• Experience applying continuous improvement methodologies such as Lean, Six Sigma or Kaizen to identify root causes and improve business outcomes.
• Strong analytical, problem solving and decision making skills, with an ability to turn complexity into clear and practical solutions.
• Excellent communication and stakeholder partnership skills, including the confidence to influence and collaborate with people across different functions and levels.
• Relevant tertiary or industry qualifications, or equivalent practical experience.
• Project management experience would be valuable.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee free Zip products, and discounts with Zip merchant partners in Australia
• Team social events, epic offices, free breakfast daily, and weekly free lunches in Sydney and Melbourne
• Access the Flare Benefits Hub and Novated Leasing, with savings across groceries, fuel, tech, fashion, dining and more, alongside health perks, wellbeing guidance and potential tax savings on car ownership

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people centred products.

Operating in two core markets, Australia and New Zealand and the US, Zip offers access to point of sale credit and digital payment services, connecting millions of customers with its network of tens of thousands of merchants.

We’re proud to be a values led business and our values, Customer First, Own It, Stronger Together and Change the Game, guide us in everything we do.