Service Operations Supervisor | Rail

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

This position is responsible for the delivery of the back of house functions and the safe and high-quality services and experiences for all guests during the night-time period. This on train role will be responsible person while the Journey Manager and Service Operations Manager are off duty. This position attracts an annual salary of $76,500 .

Key responsibilities include:

• Manage all aspects of on train operations and housekeeping at night, ensuring a seamless integration between back of house operations that ensures the quality of the guest experience for each journey.
• Ensure quality control of the Housekeeping is maintained by a physical attendance in all section(s) of the train during cabin service times. The use of the ‘Cabin Set Up Checklist’ will be required to perform this function. •
• Liaise with contracted Hook and Pull train crew and all other infrastructure providers to ensure the safety of guests and staff throughout the journey and at terminal locations.
• Recover any instances of guest dissatisfaction and document the issue and resolution to the Service Operations Manager.
• Drive the safety culture on train, ensuring all incidents and hazards are reported and investigated in a timely manner.

“The employing entity for this position is Great Southern Rail Pty Ltd, part of the Journey Beyond group.”

You will have a minimum 5 years plus hospitality experience with strong communication skills plus the ability to problem solve whilst viewing everything through a guest centric lens. You must be organised, energetic and be driven by quality service. Safety must be your number one priority and you strive working in a fast paced, dynamic and changing environment.

This is an amazing opportunity to start your Rail Career Journey with us, in one of the most unique hospitality environments that can not be compared to any other. Apply today!!