System Analyst

If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you. 

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

We're looking for a motivated and collaborative System Analyst to join our Enterprise Applications team. This role is ideal for someone who enjoys solving business problems through technology, working closely with stakeholders, and supporting the ongoing improvement of critical business systems.

You will act as a key link between business users, technology teams, and external vendors to ensure enterprise applications continue to meet organisational needs.

You'll support system enhancements, application administration, project delivery, user adoption, and continuous improvement initiatives across a range of business-critical systems.

You'll play an important role in supporting, enhancing, and optimising enterprise applications while contributing to technology projects that improve efficiency, user experience, and business outcomes.

What you will be doing

• Support the implementation, enhancement, and optimisation of enterprise applications and business systems.
• Gather and analyse business requirements, assist with testing activities, and support solution delivery.
• Provide application administration, user support, system configuration, and issue resolution.
• Collaborate with stakeholders, vendors, and project teams to deliver technology improvements and business outcomes.
• Support change management activities through training, documentation, and user adoption initiatives.
• Monitor system performance, data quality, and application effectiveness while identifying continuous improvement opportunities.
• Maintain project, system, and process documentation and ensure compliance with governance standards.

You are a proactive and analytical technology professional who enjoys working with both people and systems to deliver practical business solutions.

You'll bring:

• Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related discipline.
• Experience in a System Analyst, Application Support Analyst, Business Analyst, or similar role supporting enterprise applications.
• Exposure to business application projects, system enhancements, or application support environments.
• Strong problem-solving and analytical skills with the ability to investigate and resolve system issues.
• Experience supporting requirements gathering, testing, user acceptance testing (UAT), and documentation activities.
• Working knowledge of Excel, SQL, and data analysis concepts.
• Strong communication and stakeholder engagement skills with the ability to work across technical and non-technical teams.
• Experience working with tools such as Jira, Confluence, Monday.com, or similar platforms.

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• Access salary packaging benefits to increase your take home pay by reducing your taxable income.
• Access free confidential counselling and support from our Employee Assistance Program.
• As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.
• The opportunity to work for a purpose-driven organisation that creates meaningful social impact.

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve quality of life and provide access to products, resources and encouragement that allow people to make choices to enhance their well‑being and lifestyle.

As a social enterprise, we redistribute surplus funds generated through the sale of over 12,000 healthcare products, mobility aids and equipment into programs that support people living with a disability.

Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA, Possability Group and Lifestyle Solutions. Learn more at independenceaustralia.com.au.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to diversity

Independence Australia Group is an equal opportunity employer. We encourage applications from people with a disability, CALD communities, LGBTQIA+ individuals, and Aboriginal and Torres Strait Islander peoples. For accessibility support during recruitment, contact our People Experience team at *******@iagroup.org.au.