Refuge Support Worker

About Starick

Starick is a not-for-profit organisation operating primarily in the Perth Metropolitan South-East Corridor. Starick supports women, children and young people experiencing and escaping family and domestic violence across the continuum of prevention, early intervention, crisis and healing.

We are seeking a compassionate and reliable Refuge Support Worker to join our team in a full-time, permanent capacity.

This is a hands-on, practical role supporting the day-to-day operations of our refuge service. You will play a key part in ensuring the environment is safe, clean and welcoming, while providing practical assistance to women and children accessing the service.

About the Role

As a Refuge Support Worker, you will support the efficient operation of the refuge through a combination of administrative, operational and client support tasks.

Working alongside Coordinators and Advocates, you will assist with maintaining the refuge environment, transporting clients, and providing practical day-to-day support to residents.

This role is ideal for someone who enjoys a varied, hands-on position and is comfortable working across cleaning, administration and client support.

This is a Monday to Friday role, 8:00am – 4:00pm.

Key responsibilities include:

• Provide practical, day-to-day support to the refuge team, including Coordinators and Advocates
• Assist with administrative duties such as filing, answering phones, data entry and maintaining records
• Complete routine operational tasks, including vehicle log sheets and basic site checks
• Maintain the cleanliness and presentation of the refuge, including preparing units for new residents, cleaning rooms after residents vacate and maintaining shared areas and outdoor spaces
• Assist with sorting and transporting donations as required
• Transport clients to appointments, services and essential errands
• Provide general practical support to residents, including orientation to the refuge and assistance with daily needs
• Communicate respectfully with clients and provide basic emotional support when required
• Monitor the environment and report any safety or wellbeing concerns to the appropriate staff member
• Contribute to a safe, respectful and welcoming environment for all residents and staff
• Participate in team meetings, handovers and supervision
• Undertake other duties as directed by the Refuge Coordinators

About you

You are a practical, approachable and team-oriented individual who is comfortable working in a hands-on support role.

You will demonstrate:

• A genuine interest in supporting women and children in a refuge setting
• The ability to work across a variety of tasks including cleaning, administration and client support
• Strong communication and interpersonal skills
• A reliable and proactive approach to work
• The ability to maintain confidentiality and professional boundaries
• An understanding of trauma-informed practice and respectful engagement

Requirements

• National Police Clearance
• Working with Children Check
• Current WA Driver’s Licence
• Basic computor skills (email, data entry, record keeping)

Desirable

• Experience working in a refuge, crisis accommodation or community services setting
• Knowledge of the family and domestic violence sector
• Relevant qualification in Community Services or similar

What’s on offer

• Full-time, permanent role with consistent weekday hours
• SCHADS Award level 2 pay point
• Not for profit Salary Packaging options up to $18,000
• Employee Assistance Program
• Be part of a passionate and inclusive team and culture
• Meaningful work supporting women and children in crisis
• Ongoing learning and development opportunities

For further information and to access a copy of the JDF, please visit https://www.starick.org.au/work-for-starick/.

To apply please provide a comprehensive resume and application addressing the essential criteria, as per the JDF.

Applications will be assessed on a regular basis, and we may not wait until the closing date before you hear from us. We reserve the right to close the position earlier.

If you have any queries, please contact Maddy on 08 9478 5300 or careers@starick.org.au

Starick is committed to ensuring that we maintain a diverse and inclusive workplace where our staff are welcomed and feel safe to be their authentic selves. We welcome all qualified applicants regardless of gender, sexuality, age, disability, religion or cultural background.

Please be advised that only successful applicants will be contacted to move to the next stage of the recruitment process.