Customer Solutions Supervisor

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
Lead, inspire and drive performance in a role that genuinely shapes customer experience and commercial outcomes.
O’Brien Glass is seeking a Customer Solutions Team Leader to lead a high‑performing team within our Customer Solutions Centre. This is a pivotal leadership role where you’ll translate strategy into action—driving sales growth, operational efficiency, and customer delight, while building a highly engaged team culture.
If you’re a people‑focused leader with a passion for sales, service excellence, and continuous improvement, this is your opportunity to make a real impact at an iconic Australian brand.
Why Join O’Brien?
At O’Brien, our people are at the heart of everything we do. As a Team Leader, you’ll be trusted to lead, influence, and develop talent while contributing to the ongoing success of our business.
You’ll benefit from:A leadership role with real impact on business performanceThe opportunity to develop and grow future leadersA supportive, values‑driven cultureOngoing learning, development, and career progressionThe chance to work with an iconic Australian brand committed to excellence
About the Role
As a Customer Solutions Team Leader, you will lead a team of Customer Solutions Consultants to consistently achieve sales, service, and efficiency targets aligned to O’Brien’s broader business strategy.
Please note: This role will require one late shift per month, along with the possibility of occasional weekend work to support business requirements.
You’ll be accountable for:Driving a high‑performance, customer‑centric cultureCoaching and developing consultants to deliver world‑class resultsImplementing strategic and tactical initiatives that improve sales growth, efficiency, and customer outcomesWorking closely with operational and leadership teams to optimise customer interactions and business performance
Key Responsibilities
Leadership & Team EngagementLead, coach, and develop a high‑performing Customer Solutions teamBuild a strong, engaged culture through recognition and regular feedbackDeliver team meetings that inspire, inform, and build sales capabilityDrive performance and change through clear expectations and leadership by exampleWork & Performance ManagementManage resourcing to achieve individual and team sales targetsCoach consultants in O’Brien® sales skills and performance behavioursMonitor call volumes, workflows, and productivity to optimise outcomesReview performance data, provide feedback, and manage KPI attainment
Continuous Improvement & CollaborationIdentify and implement improvements across people, processes, and systemsCollaborate with peer Team Leaders and senior stakeholdersContribute to Customer Solutions Centre strategy and future planningEnsure customer interactions deliver strong outcomes for customers and the business
What We’re Looking For
Essential Experience & AttributesDemonstrated leadership experience with a track record of managing team performance and engagementCustomer‑centric mindset with a passion for exceptional serviceResults‑driven, resilient, and energetic approachStrong organisational, time‑management, and administrative skillsAbility to simplify complex information and influence othersExcellent interpersonal, negotiation, and conflict‑resolution skillsSolutions‑focused and confident driving change in a fast‑paced environment
Your Impact
In this role, you’ll help shape the performance, culture, and future success of the Customer Solutions Centre—developing talent, inspiring results, and delivering experiences that keep customers coming back to O’Brien.
Ready to Lead and Make a Difference?
If you’re a motivated leader who thrives on helping people succeed and driving strong business outcomes, we’d love to hear from you.
If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.