• Make a practical contribution to reuse, repair and waste reduction
• Work 20 hours across five weekdays, preferably 9:30 am–1:30 pm
• Bring your experience to a varied role with autonomy and room to develop 

About The Bower

The Bower Re-use and Repair Centre is an environmental charity and co-operative committed to reducing waste and supporting a more sustainable, circular economy.

Through reuse, repair, education and community programs, we help keep valuable goods and materials out of landfill, share practical skills and make sustainable living more accessible.

We are looking for an experienced Communications & Operations Coordinator to help connect our community, communications and day-to-day operations.

About the role

This is a varied, hands-on position spanning customer service, communications, workshop administration and marketing, impact reporting and organisational support.

You will be an important point of connection between members of the public, donors, workshop participants, staff and the CEO. You will keep recurring activities on schedule, make sure enquiries and information reach the right people and help improve the systems that support Bower’s work.

The role combines practical administration with communication, coordination and judgement. It would suit someone who enjoys variety, takes ownership of their work and can move comfortably between detailed tasks and broader organisational priorities.

You will work closely with the CEO, recommend weekly priorities and collaborate with team members to implement practical improvements.

There is scope for the responsibilities to develop over time in line with your capabilities and Bower’s evolving needs.

Why work with us?

• Contribute directly to positive environmental and community outcomes.
• Work a predictable 20-hour week within a shorter working day.
• Take ownership of a varied and genuinely useful role.
• Work closely with the CEO and teams across the organisation.
• Use your experience to improve processes and ways of working.
• Develop a broad understanding of a purpose-led organisation.
• Join a collaborative workplace in Sydney’s Inner West.
• Access additional hours that may be available from October to March.

Key responsibilities

Customer service and administration

• Act as a welcoming and knowledgeable first point of contact for customers, donors, staff and members of the public.
• Answer telephone calls and manage Bower’s shared info@ and admin@ email inboxes.
• Respond to enquiries about Bower’s activities, services, programs, donations and collection arrangements.
• Resolve enquiries where possible and connect people with the appropriate team member when needed.
• Maintain accurate records and follow up outstanding matters.
• Prepare, reconcile and bank cash sales in accordance with Bower’s procedures.

Communications

• Coordinate Bower’s monthly newsletter to supporters.
• Gather stories, updates and fundraising content from across the organisation.
• Maintain the newsletter schedule and coordinate contributions and approvals.
• Support clear, accessible and consistent internal and external communications.
• Coordinate monthly team meetings, including schedules, agendas, supporting information and follow-up actions.

Workshop administration and marketing

• Publish workshop and Repair Shop listings through Bower’s ticketing and sales partners.
• Coordinate attendance rolls, participant information and workshop records.
• Monitor ticket sales and keep the workshop team informed.
• Respond to workshop participant enquiries.
• Work with the team to identify workshops requiring additional promotion.
• Prepare and schedule workshop-related Facebook and Instagram content using Meta Business Suite.
• Maintain a simple promotional calendar and coordinate content approvals.
• Suggest practical ways to improve workshop promotion and participant engagement.

Data collection and reporting

• Coordinate the collection and maintenance of Bower’s impact data.
• Follow up missing or inconsistent information and support teams to improve data quality.
• Prepare reports and summaries for management, funders and other stakeholders.
• Gather monthly updates from Bower’s business units for the CEO’s report.
• Help improve the accuracy, efficiency and consistency of Bower’s reporting processes.

CEO and organisational support

• Meet with the CEO each week to review upcoming requirements, recommend priorities and agree on the weekly work plan.
• Monitor agreed actions and keep the CEO informed of progress, competing demands and emerging issues.
• Provide coordination support for organisational priorities and special projects.
• Identify opportunities to improve administration, communication, data collection and service delivery.
• Recommend practical improvements and collaborate with the team to implement agreed changes.
• Help document and embed improved processes across the organisation.

About you

You are an organised and thoughtful professional who takes ownership, follows things through and enjoys making an organisation work well.

You communicate warmly and clearly, exercise sound judgement and build positive working relationships with a wide range of people. You are equally comfortable responding to a public enquiry, preparing communications, checking a report or discussing priorities with the CEO.

You may have developed your experience through administration, operations, communications, customer service, project coordination or a combination of these areas.

You will bring:

• Strong organisational and time-management skills;
• Excellent written and verbal communication;
• Experience managing competing tasks and recurring deadlines;
• Sound judgement and the confidence to recommend priorities;
• A proactive and constructive approach to continuous improvement;
• Strong attention to detail and accurate record-keeping;
• Confidence using email, shared calendars, spreadsheets and online systems;
• The ability to collect, check and summarise information;
• A collaborative working style and the ability to work independently; and
• An interest in contributing to Bower’s environmental and community purpose.

Experience in one or more of the following would be useful:

• Workshop, event or ticketing administration;
• Newsletters and content coordination;
• Facebook and Instagram scheduling through Meta Business Suite;
• Canva or similar design tools;
• Impact, management or funder reporting;
• Donor, member or community engagement;
• Customer relationship management or email-marketing platforms; or
• Working in a charity, co-operative, social enterprise or community organisation.

You do not need to meet every desirable criterion. We welcome applications from people with relevant transferable skills and experience.

Working arrangements

• Location: 7 Prospect Road, Summer Hill
• Hours: 20 hours per week across five weekdays
• Preferred schedule: 9:30 am–1:30 pm, Monday to Friday
• Employment: Casual initially, with the intention of moving to permanent part-time
• Reports to: CEO

There can be flexibility around daily start and finish times to suit.

Additional hours may be offered between October and March to support seasonal donation enquiries and collection coordination.

For a confidential discussion or questions about the role, contact Nathan Smith (CEO) at gm@bower.org.au using the subject line: Communications & Operations Coordinator enquiry via EthicalJobs.

Applications may be reviewed as they are received.

Bower welcomes applications from people of all backgrounds and identities. We value different experiences and perspectives and are committed to providing an inclusive workplace.

A position description is attached.