Radiology Receptionist - Booking Centre

Imaging Associates

Imaging Associates is a progressive and premium provider of radiology services, owned and operated by a team of highly respected Radiologists.

With clinics located across Melbourne’s Eastern suburbs, Gippsland, and Wagga Wagga, and more opening throughout the second half of the year and beyond, we are expanding our centralised team at our Box Hill Booking Centre.

We are currently seeking a Medical Imaging Receptionist to join us on our growth journey - a role that plays a vital part in shaping the first impression our patients receive and ensuring the smooth, compassionate experience Imaging Associates is known for.

What will you be doing?

As the first point of contact via phone, you’ll play a vital role in supporting patients through their medical imaging journey. You’ll manage inbound calls, providing clear and compassionate communication while handling bookings, enquiries, and follow-ups across our Melbourne clinics.

Whether you're an experienced Medical Receptionist, or someone with strong contact centre experience looking to step into the healthcare sector, this role offers variety, support, and professional growth in a values-driven environment.

Key responsibilities include:

• Handling inbound calls and answering patient inquiries in a calm, professional manner
• Managing patient bookings, rescheduling, and cancellations
• Providing information to patients and referrers regarding imaging services
• Maintaining patient records accurately and confidentially
• Performing administrative tasks to support the wider team
• Supporting billing tasks including invoicing and receipting

What are we looking for?

To be successful, you will need to have:

• Previous Radiology clinic or Booking Centre/Contact Centre experience
• Strong customer service skills and communication skills
• Experience working autonomously and part of a team
• A high level of attention to detail and commitment to quality outcomes
• Confidence with technology and the ability to manage multiple systems while speaking with patients
• Availability to work across a rotating roster between 8am and 6pm, Mon-Fri

As a valued team member, you can look forward to:

• Being part of a progressive and growing business
• An experienced, passionate, and supportive team driven by providing quality and excellence in imaging services to our patients
• A tailored induction and genuine focus development to help you progress your career
• A rewarding role and the chance to make a difference in the lives of our patients

If you’re passionate about delivering exceptional service, thrive in a phone-based support environment, and are eager to make a meaningful impact in healthcare, we’d love to hear from you!