Retail Partnerships Manager – Sydney Merchant Growth

We are launching a new marketing initiative designed to help small-to-medium retailers strengthen relationships with their existing customers.

At its core, our service helps retailers improve customer retention, encourage repeat visits and build long-term customer loyalty. It may also help merchants attract new customers and increase their local visibility.

The service is provided to participating retailers at waived cost. Eligible merchants may also receive additional financial support to help them participate.

We are looking for an experienced, Sydney-based Retail Partnerships Manager to introduce this initiative to local retailers, build trusted merchant relationships and grow our participating merchant network.

The initial focus will be on merchants across Sydney CBD, the City of Sydney and the North Shore, with the potential to expand into other parts of Greater Sydney.

• Identify and engage independent and small-to-medium retailers across Sydney, with an initial focus on Sydney CBD, the City of Sydney and the North Shore.

• Meet directly with business owners and explain how our service can improve customer retention, repeat business and loyalty.

• Manage the merchant partnership process from initial outreach through to onboarding and activation.

• Build a strong local pipeline through existing relationships, referrals, business networks and targeted prospecting.

• Develop relationships with local business groups, retail associations and shopping precincts.

• Maintain an accurate CRM pipeline and achieve agreed merchant acquisition, activation and engagement targets.

• Gather market feedback and help refine our Sydney go-to-market strategy.

You are a commercially minded relationship builder who understands Sydney’s independent retail community and enjoys working directly with business owners.

You will ideally have:

• Proven experience in business development, partnerships, territory sales or merchant acquisition.

• Direct experience working with independent retailers and SME owners.

• Strong knowledge of the Sydney retail market, particularly Sydney CBD, the City of Sydney and the North Shore.

• An established network of trusted relationships within Sydney’s retail or SME community.

• A track record of acquiring and onboarding new business partners.

• Strong face-to-face communication, negotiation and relationship-management skills.

• A proactive, hands-on approach and the ability to work independently in the field.

• An understanding of customer retention, loyalty, CRM or repeat-business programs.

Experience in retail technology, payments, loyalty programs, digital marketing, FMCG, franchise networks or merchant services would be highly regarded.

• AUD 108,000 base salary plus superannuation and performance bonus.

• Target OTE of AUD 135,000–150,000.

• A compelling proposition: retailers pay nothing for a service designed to improve customer retention and repeat business.

• The opportunity to launch and shape a new concept in the Sydney market.

• Ownership of a high-potential territory covering Sydney CBD, the City of Sydney and the North Shore.

• High autonomy, direct access to leadership and future growth opportunities.

• Hybrid working arrangements combined with regular merchant visits across Sydney.

Please submit your CV together with a brief note addressing:

1. Your experience working with independent or small-to-medium retailers.

2. Your knowledge of the Sydney CBD, City of Sydney and North Shore markets.

3. The Sydney areas or retail sectors in which you have established relationships.

4. An example of a merchant or business network you have successfully developed.

5. Your availability and current location.

We value genuine industry relationships and ethical business development practices. Candidates are not expected to disclose or provide confidential information belonging to any current or previous employer.