Venue General Manager

Lead the Venue. Build the Team. Own the Result.

An established Western Australian hospitality group is appointing a Venue General Manager to lead a
premium food-and-beverage venue in Perth.

This is the senior leadership role on site. You will bring together guest service, bar, kitchen and
commercial performance, supported by a Head of Guest Experiences who leads the floor and a Bar
Manager who owns the beverage operation. Your responsibility is to make the entire venue perform as
one team.

The Role
As Venue General Manager, you will be accountable for overall venue performance: the guest experience,
team culture, revenue, profitability, cost control, compliance and daily execution.

You will be highly visible in the operation and lead from the front, but this is more than a floor-
management position. You will set expectations, develop your leaders, make commercially sound
decisions and establish the operating rhythm that allows the team to perform at its best.

You will know what is happening across the venue during service and understand what the numbers are
saying at the end of each week. When trading is busy, you will bring clarity and calm. When performance
is off track, you will identify why and act early.

What You’ll Own

Venue Leadership and Team Culture

• Lead the venue management team and create clear accountability across front of house, bar and
  kitchen operations.

• Directly lead and support the Head of Guest Experiences and Bar Manager, ensuring both functions
  work toward one venue plan.

• Recruit, onboard, develop and retain a high-performing team with the capability and attitude to
  deliver exceptional hospitality.

• Set the tone for a culture that is energetic, respectful, accountable and genuinely guest-focused.

• Run structured manager meetings, pre-service communication and post-service reviews so priorities
  and follow-up actions are clear.

• Build leadership depth across the venue rather than becoming the only person who can solve
  problems.

• Protect and continuously elevate the complete guest experience across food, beverage, service and
  atmosphere.

Commercial and Financial Performance

• Take ownership of venue revenue, profitability and controllable costs.

• Build and execute practical plans to achieve sales targets across dining, bar, group bookings, events
  and key trading periods.

• Manage labour deployment, rostering and productivity without compromising the guest experience.

• Monitor food and beverage costs in partnership with kitchen and bar leaders, addressing waste,
  variance and margin leakage.

• Review weekly performance, understand the drivers behind the numbers and take corrective action
  where required.

• Identify opportunities to improve average spend, repeat visitation, booking conversion and venue
  utilisation.

Operations and Execution

• Ensure smooth, coordinated execution across front of house, bar, kitchen, bookings and events.

• Establish reliable venue routines, service standards, opening and closing controls, handovers and
  management reporting.

• Maintain high standards of presentation, cleanliness, maintenance and operational readiness.

• Plan for peak periods, functions and special events so teams, stock and spaces are prepared.

• Work closely with group leadership and shared-service teams while maintaining clear ownership at
  venue level.

Safety, Licensing and Compliance

• Maintain a safe, responsible and compliant venue environment.

• Ensure liquor licensing obligations, responsible service, food safety, workplace safety and incident
  procedures are understood and followed.

• Keep training, certifications, registers and operating records current and audit-ready.

• Respond decisively to incidents and escalate material risks promptly through the appropriate
  leadership channels.

What Success Looks Like
You will be successful when the venue delivers a consistently memorable guest experience and produces
sustainable commercial results. The leadership team will operate with clarity, the wider team will
understand what strong performance looks like, and service will remain controlled and energetic even at
full pace.

Your impact will be visible through revenue and profitability, labour and cost control, guest feedback,
repeat visitation, team retention, leadership capability, booking performance and compliance
standards.

Who You Are
You are an experienced hospitality leader who can hold the detail and the big picture at the same time.
You understand that energy and personality matter, but they must be supported by discipline, systems
and commercial judgement.

You are present without micromanaging, direct without creating drama and commercially focused
without losing sight of the guest. You make expectations clear, hold people accountable and give strong
operators the support and space to lead.

All applications will be handled confidentially. Further information about the venue and employing group
will be provided to shortlisted candidates at the appropriate stage of the process.