Workplace Experience Manager

MyerGroup brings together  iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at MyerGroup you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond

• New, permanent opportunity in our People & safety team
• Open to candidates looking for full-time or part-time arrangements
• Based fully onsite to support our exciting office move to South Melbourne

The People & Safety team is seeking an experienced Workplace Experience Manager to oversee the MyerGroup’s new Store Support Office in South Melbourne.  This role will play a key role in welcoming the teams of Myer and Apparel Brands to the combined workplace as well as ensuring that day to day our facilities enable a productive, safe, and engaging team member and visitor experience.

About the role:

• Coach and develop a small team to deliver a positive customer service culture, including concierge and mailroom operations
• Ensure the Store Support Office is maintained to a high standard, ensuring functionality with preventative maintenance, repairs, installations, and any other required work
• Ensure the office has sufficient provisions to operate effectively
• Work closely with base building management and suppliers to ensure delivery of agreed services
• Maintain workplace management software such as desk booking systems and visitor sign in
• Facilitate Store Support Office onboarding for new members and contractors
• Manage emergency, safety and wellbeing measures

About you:

• Extensive experience in a similar role within a corporate office environment delivering a high level of customer service - 7 plus years ideally
• Proven ability to multitask with a strong organisational and time management skills
• Experience in identifying and driving process improvements
• Ability to resolve stakeholder concerns in an empathetic, solution focused manner

Benefits to you:

We’re committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.

Our team members enjoy a range of benefits including:  

• Team member discounts: Generous discounts in-store and online  
• Learning and development: Capability development workshops, succession planning, and internal career opportunities across MyerGroup brands.  
• Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.  

With more than 125 years of retail heritage, it’s an exciting time to join.

Your future starts here — help shape what’s next at Myer Group.