Design Specialist: West Elm

Job Description

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our West Elm store located in Fortitude Valley, is seeking a Design Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment. In this permanent part-time role, you will work 40 hours per fortnight with a fixed two-week rotating roster including alternate weekends.

Why You Will Love Working With Us

About

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

Generous employee discounts so you can enjoy our amazing productsPaid parental leave to support you through life’s most important milestonesAccess to a confidential Employee Assistance Program for personal and professional supportCareer growth opportunities with real investment in your developmentA supportive, collaborative team culture where your success is celebratedThe chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing

Provide personalised design consultations in-store, in-home, virtually and via chatProvide tailored recommendations on products, colours, and designs that align with each client’s style and needsDrive sales through expert product knowledge and B2B opportunitiesBuild and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classesMaintain visual merchandising, process transactions, and follow WHS standards

What You Will Bring To The Role

1–2 years’ design experienceRetail sales experience in home furnishings and a strong service mindsetConfident communication and ability to build lasting client relationshipsProactive, organised and able to manage multiple projectsFlexibility to work weekends, peak periods, and travel for home consults

Physical Requirements

Ability to be mobile in the store and back-of-house areas, including standing for long periodsAbility to climb ladders and use other equipment in line with safety standardsAbility to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the Team?

Do you have the creativity and detail to thrive as a Design Specialist? Apply today!

Only candidates with work rights in Australia will be considered.

About Us

Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.