Dental State Manager - New South Wales

The Company

Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 180+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and managing dental practices. We are proudly part of the ForHealth Group.

The Role

We are seeking an experienced and driven Dental State Manager to lead our dental operations across New South Wales. Reporting to the Director of Dental, you will be responsible for driving operational excellence, financial performance, clinical governance, and employee engagement across multiple dental centres. This is a permanent full-time role based in our Sydney head office.

As a key leader within the business, you will support Dental Coordinators, assistants, and Dentists to deliver outstanding patient experiences while achieving strategic and commercial objectives. This is an exciting opportunity for a passionate people leader who thrives in a fast-paced healthcare environment.

The Responsibilities

• Lead, coach and develop Dental Managers, Coordinators and centre teams
• Drive operational performance, consistency and continuous improvement across the State
• Deliver State financial targets including growth, profitability and cost management
• Monitor and improve key business metrics including chair utilisation, patient numbers, recalls and booking rates
• Ensure compliance with clinical governance, accreditation and quality standards
• Implement State strategies aligned to business objectives and growth plans
• Build strong relationships with Dentists, suppliers and industry stakeholders
• Foster a high-performance culture focused on employee engagement, retention and development
• Support service excellence initiatives to improve patient satisfaction and retention
• Partner with internal stakeholders including People & Culture, Finance and Operations teams

The Successful Candidate

• Previous experience within the dental industry (mandatory)
• Proven experience in multi-site business and people leadership
• Strong financial and commercial acumen
• Demonstrated ability to drive operational performance and business growth
• Exceptional leadership, coaching and stakeholder management skills
• Excellent communication, presentation and influencing abilities
• Strong problem-solving, project management and change management skills
• Passion for delivering outstanding customer and employee experiences

The Benefits

• Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice
• Everyday savings on groceries, retail, utilities and more through the Flare benefits platform
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