Customer Service Operator (Overnight Team)

Betfair Australia is on the lookout for a Customer Service Operator to join our overnight team on a full-time basis.

Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.

We have a team full of passionate, energetic, great people, with a genuine determination to try and create a working environment that is safe and supportive for everyone, we even won the WORK180 award for two consecutive years for our commitment to employee support and safety, which we are very proud of. Being a strong data-driven business; using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.

What we are looking for:

• A passionate sport and/or racing enthusiast with a strong drive for speed, competition, and positive energy.
• Someone who enjoys teamwork and having some banter in the workplace.
• Someone who enjoys customer service and is committed to consistently delivering exceptional support and building their knowledge.

Key Responsibilities (training provided):

• Undertaking the registration, KYC (Identity Verification) and education of new customers.
• Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.
• Responding promptly to incoming customer queries via phone calls and emails.
• Assisting with and ensuring team procedures are appropriately documented.
• Continually updating knowledge around products and services.
• Promoting safer gambling practices by advocating for sustainable approaches and ensuring our platform remains a positive experience for all.

What you will bring:

• A passion for customer service!
• An understanding of upholding confidentiality of sensitive customer information
• The ability to make clear and well-reasoned decisions
• Availability to work weekends
• A high level of attention to detail, with an ability to effectively prioritise tasks
• Strong computer literacy and familiarity with MS Office Applications
• Excellent written and verbal communication skills
• Initiative. You get things done (once you’re shown how!)

Our benefits - How we will be On Your Side:

• An organisation that truly (yes really) values its people with a vibrant and engaging culture
• Employee benefits like competitive parental, volunteer and study leave, social events, team office snacks, free breakfast and loads more…
• $1,000 dedicated to your own personal or professional development per financial year - you choose how you spend!
• A workplace that offers health and wellbeing initiatives

Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.

We encourage people of all walks of life and backgrounds to apply.

We are proudly a WORK180 endorsed employer for women, to discover more of our please visit https://work180.com/en-au/for-women/employer/betfair-australia

Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.

We are committed to responding to all candidates within four weeks of application.