CHSP Service & Care Coordinator

About All Aged Care

All Aged Care Ltd is a not-for-profit provider delivering personalised, in-home aged care services across Brisbane and South-East Queensland. We support older Australians to live independently and with dignity through culturally inclusive, person-centred care.

As part of ongoing aged care reforms and service growth, we are seeking an experienced CHSP Service & Care Coordinator to join our team at our Spring Hill office.

The Role

This is a practical and varied coordination role that combines client service coordination, administration, and communication. You will support CHSP clients from initial intake through to ongoing service delivery, ensuring services are appropriate, well-coordinated, and responsive to changing needs.

While this role is not responsible for full rostering, you will work closely with the rostering team and care workers to help schedule new services, communicate service requirements, and support smooth delivery of care.

You will also play a key role in onboarding new clients, preparing sign-up documentation and clearly explaining CHSP and Support at Home programs to clients and their families.

Key Responsibilities

• Coordinate CHSP services in line with program guidelines and organisational policies

• Manage intake and onboarding of new clients, including preparation of sign-up documents

• Explain CHSP and Support at Home services clearly to new clients and families

• Schedule and coordinate new services and service changes in collaboration with the rostering team

• Communicate service requirements with care workers and participate in staff meetings as required

• Monitor client needs, support service reviews, and assist with referrals for reassessments where appropriate

• Maintain accurate client records, service notes, and compliance documentation

• Provide clear and professional communication with clients, families, care workers, and internal teams

• Contribute to reporting, quality activities, and general administrative tasks as needed

About You

You are organised, approachable, and comfortable balancing coordination, administration, and communication. You understand how community aged care services operate and enjoy working collaboratively with care teams.

Essential:

• Experience in aged care or community services (CHSP, HCP, or Support at Home preferred)

• Understanding of service coordination, client onboarding, and basic scheduling processes

• Strong organisational and communication skills

• Confidence explaining aged care programs and services to clients and families

• Proficiency with client management systems and Microsoft Office

• Valid driver’s licence and full Australian work rights

• National Police Check (or willingness to obtain)

Desirable:

• Experience working closely with rostering teams or direct care workers

• Familiarity with My Aged Care, CHSP guidelines, or Support at Home reforms

Why Join All Aged Care?

• Salary $75,000 – $85,000 + super (based on experience and qualifications)

• Not-for-profit salary packaging (PBI) to increase take-home pay

• Monday to Friday role — no shift work or on-call

• Supportive and collaborative team environment

• Exposure to aged care reforms and service development

• Opportunity to make a meaningful difference in the community