Member Services and Campaign Manager

About IMMA

Independent Multicultural Media Australia Ltd (IMMA) is the national peak body representing more than 60 independent multicultural media outlets across Australia. We advocate for our members to increase advertising opportunities (from government, corporate Australia, and media agencies), provide support for training and digital transformation, and give multicultural media a strong collective voice. Through our advertising gateway, Multicultural Media Direct (MMD), we connect advertisers with multicultural audiences nationwide.

Our members are the media. They are the publishers, broadcasters and digital outlets reaching multicultural Australia in language and in community every day. As IMMA takes on more agency bookings through MMD, our members need a key point of contact who knows their business and makes working with IMMA and advertisers straightforward.

The Role

The Member Services and Campaign Manager is IMMA's day-to-day contact for member outlets, and the person accountable for advertising campaigns being delivered properly once they are booked (supported by the IMMA team).

You will become IMMA's in-house expert on what our members can offer: their audiences, formats, rates, specifications and capabilities. You will onboard members onto our MMD booking platform, guide them through processes and develop new opportunities with them. When a campaign is confirmed, you own its delivery from brief to final report, working with the wider team to execute.

This suits someone who is looking for the next step in their career, with real ownership from the first week and you will be working in a small team where your work is visible.

You will report directly to the Executive Officer, and work closely with the entire IMMA team.

What You Will Do

Member relationships

• Act as the primary point of contact for IMMA's member outlets and other outlets booked through MMD
• Build deep working knowledge of member audiences, formats, rates and capabilities
• Onboard members and other vendors onto the MMD booking platform and support them to use it with confidence
• Guide members through IMMA's processes, from briefing through to reporting and payment
• Identify and develop new opportunities with members
• Provide support and access to other IMMA member services as required

Campaign delivery

• Own campaign delivery end to end once bookings are confirmed
• Brief members and confirm rates, specifications and schedules
• Coordinate creative and trafficking across multiple outlets
• Track delivery, collect proof of performance and resolve issues as they arise
• Prepare campaign reporting for government, agency and direct clients

Working with the team

• Work with the team and Managing Director on briefs, proposals and pitches
• Bring member insights into IMMA's proposals and market development
• Contribute to improving IMMA's platform, processes and service standards

About You

• Around 3 to 5 years' experience in media, advertising or communications. This might be campaign management, media planning or buying, ad operations or trafficking, account management, or working inside a media outlet
• A strong relationship builder, equally comfortable working with community media outlets through to agency media buyers
• Comfortable owning delivery, chasing the detail and keeping several campaigns on track at once
• Confident with systems and processes and able to support people with less technical expertis
• Clear communicator, well organised, and steady when timelines move
• Interest in multicultural media and the communities it serves
• In-language capability or experience within multicultural communities is highly regarded

Why Join IMMA

• Ownership - this is not a support role; you are responsible for member relationships and delivery.
• Access - you work across more than 60 outlets and with media agency clients.
• Impact - your work moves advertising revenue into independent multicultural media.
• Growth - small team, national remit, direct line to leadership.

Applications will be reviewed as they are received, so we encourage you to apply early.

IMMA welcomes applications from people of all backgrounds. We particularly encourage applications from people of culturally and linguistically diverse backgrounds and from Aboriginal and Torres Strait Islander people.