Bookings & Admin Coordinator

We are looking for an enthusiastic administrator ready for a new opportunity - is it you?

National Leak Detection specialises in non-invasive, water leak detection assessments for the insurance sector. We are seeking a skilled and intuitive Bookings & Admin Coordinator to join our expanding team.

What we can offer YOU

• A supportive and enjoyable work environment close to home

• Genuine career growth opportunities and a competitive remuneration scheme

• Personalised training in our cloud-based operating systems

• Regular social and team building events such as escape rooms, karaoke and race days!

The opportunity

Reporting to the Head of Client Services (and 2IC), you will play a key role in maintaining excellent client relations by assisting in:

• Planning and coordinating a high volume of leak detection appointment, ensuring all bookings are managed in line with KPI timeframes within a fast-paced environment

• Managing daily bookings and schedules, taking into consideration technician availability, location, travel time, job requirements and urgency to ensure efficient utilisation of our field team.

• Monitoring KPI timeframes and outstanding jobs, proactively identifying potential delays and escalating matters where required.

• Communicating with clients and homeowners via phone and email to confirm appointments, provide job updates, arrange access and reschedule appointments where required.

• Updating internal systems and job management platforms accurately and ensuring job statuses, notes, appointments and relevant client information are kept up to date.

• Monitor inbox and responding to clients as required

• Building and maintaining positive client relationships through professional, responsive and solutions-focused communication.

• Other general administration tasks as required

Show us your talent

• Strong time management and organisational skills

• Outstanding communication and client relation skills

• Exceptional attention to detail (you take pride and initiative with your work)

• A proactive and solutions-focused approach

• The ability to multitask and prioritise

• The ability to adapt in a fast-paced environment