Customer Experience Co-worker

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:
• These roles are Permanent Part Time, 50hrs/fortnight
• The internal job title for this role is Customer Co-worker
• Due to operational requirements, candidates must be available to work a flexible rotating roster between 9:00am and 9:30pm, including evenings, 3 out of 4 weekends each month, and peak trading periods.
• To be considered for this role you have full-day availability Wednesdays and Fridays.

Recruitment Process Overview:
• Video interview: if shortlisted, you may be invited to complete a short pre-recorded video interview.
• Interview panel: next step is an in-person interview with the hiring team.
• Training: if successful your employment with IKEA will commence on Monday 31 August.

About this work area

As Customer Co-worker your responsibilities will include, but are not limited to:
• Delivering a fast, friendly, and accurate checkout experience for customers.
• Handling cash and card payments in a reliable, efficient, and accurate manner.
• Supporting daily Customer Experience operations, including responding to customer enquiries and resolving customer concerns.
• Assisting across Customer Experience areas including Greeting, Exchanges & Returns, and Customer Service as required.
• Contributing to a safe, clean, and welcoming customer environment by keeping areas organised, returning products to their correct location, replenishing supplies, and supporting daily operational routines.
• Ensuring customers have a positive final touchpoint during their IKEA shopping experience.
• Recording information accurately in relevant systems to support continuous improvement.
• Working collaboratively with your team to provide a seamless and enjoyable customer experience.

As a Customer Co-worker you are:
• Passionate about delivering exceptional customer service and creating positive experiences for every customer.
• A confident communicator who enjoys interacting with people and building rapport.
• Able to thrive in a fast-paced retail environment and adapt to changing priorities.
• A positive team player who works collaboratively and contributes to a supportive team culture.
• A proactive problem-solver who remains calm and solution-focused in challenging situations.
• Comfortable using point-of-sale (POS) systems and handling customer transactions accurately.
• Experienced in retail, hospitality, or another customer-facing environment (preferred).
• Able to work independently while also supporting co-workers across different Customer Experience functions.

We need people like you

At IKEA, work is so much more than a job. Come join us!