Senior Coordinator - Scheduling

👉🏼 The need-to-know…

Rise is looking for someone to step into the ‘Senior Coordinator – Scheduling’ role and help keep our services running smoothly until 2 April 2027. You'll lead the scheduling team through our Senior Schedulers, ensuring efficient, effective and compliant rostering across the organisation.

Specifically, you will oversee NDIS, Mental health, Youth Scheduling services and coordinate the Timekeeping and Leave Administration team. 

This is a full-time, fixed-term role working hybrid from home and our Helen’s Place Office (Middle Swan). Working hours, Monday to Friday, 8am to 4pm (some flexibility can be discussed). 

What you'll be doing:

• Leading and supporting the Scheduling team to deliver great outcomes including the change over from Procura to Alayacare.

• Overseeing workforce allocation and scheduling performance.

• Ensuring rosters align with client needs, staffing requirements, budgets and SCHADS Award conditions.

• Monitoring KPIs, service metrics and staffing levels.

• Resolving complex scheduling issues and acting as an escalation point.

• Identifying and implementing improvements to scheduling processes.

• Supporting recruitment, onboarding, coaching and performance management of team members.

• Promoting a positive, customer-focused and high-performing team culture. 

We're looking for someone who:

• Has experience in scheduling, rostering or workforce coordination.

• Can confidently lead, coach and support others.

• Understands SCHADS Award conditions and rostering practices.

• Is highly organised, solutions-focused and comfortable making operational decisions.

• Has strong systems skills and confidence working with scheduling software.

• Enjoys improving processes and finding smarter ways of working. 

✅ Formalities (The serious stuff!) 

Appointments to this position require an NDIS worker screening check. Costs for new checks will be covered and/or reimbursed by Rise.  

A cover letter is required as part of your application. While AI tools may be used to assist with editing and formatting, we are interested in learning about your genuine experiences, skills and achievements in your own words. 

Within your cover letter, please address the following:

• Outline the skills, knowledge and experience that make you well suited to perform successfully in the role. Where possible, provide examples of relevant achievements or responsibilities that demonstrate your capability.

• Describe how you would lead, support and engage your team during a period of operational change.

⭐️Why you should be part of Rise⭐️ 

For more than 40 years, Rise has been supporting over 5,000 people across our community, including young people at risk, those experiencing mental health challenges, people with disability, and older people.

When you join Rise, you’ll be welcomed into a culture that celebrates achievements and provides plentiful support. You can enjoy generous salary packaging options of up to $15,900 per year (plus $2,650 for meals and entertainment), HBF corporate health discounts, journey cover insurance, and access to our employee assistance program.

We’re proud of our genuine diversity, we want you to bring your true self to work and encourage applications from people of all backgrounds and identities, including those living with disability, Aboriginal and Torres Strait Islander peoples, and members of the LGBTIQA+ community. 

☎️Have more questions? Contact Lee Cook (Manager - Scheduling and Client Management System) on 04•• ••• 363 who will be happy to assist you during business hours. Alternatively, you can email recruitment@risenetwork.com.au 

APPLICATIONS CLOSE TUESDAY 25 AUGUST 2026

Shortlisting, interviewing, and appointing may begin immediately. We reserve the right to close the position without notice. We suggest you don’t delay applying to avoid disappointment.

🍀 We wish you GOOD LUCK 🍀